Articles
Voyced is an easy to use service and we adhere to the proper standards. What are the basics that...
What should be your Voyced 'shopping list' to get going?Order the DIDs/Telephone numbers you want To start off, you will need to select the services...
Are you not sure if this is the right option for you?Want to Try Before You Commit? If you're unsure whether Voyced, or a specific Voyced product, is...
Customer verificationBusiness client verification* We welcome business clients from all over the world but with that,...
How do I set up my account?We will supply you the details to set up your account in the hardware and/or software of your...
Porting my number?What is porting my telephone number, can you do that will all numbers and what is involved? To...
What do I get and what do I need to sign up with Voyced?Connected to the world If you “just” need a SIP / VoIP account with a real telephone number for...
What is the difference between the various types of DID?Your quick order link list: - Standard Geographic telephone numbers- Standard National telephone...
Why is my free E-mail address not accepted for registration?Why We No Longer Accept Free Email Addresses for New Registrations To maintain the highest level...
Allowed timeframe to supply us with required paperwork for DID registration.Supplying Required Paperwork for Your Telephone Number (DID) When you place and pay for an order...
What is a Dated & Double signed proof of ID?Why We May Ask for a Double-Signed ID Copy To keep your account and services secure, we may ask...
What is a LOI?What Is an LOI (Letter of Intent)? An LOI is a short letter written on your company's official...
Voyced InteroperabilityWill the Voyced Hosted IPPBX Work With My Device? Absolutely! The Voyced Hosted IPPBX solution...
What Softphone / software phone can I use with Voyced?What softphones have been tested and work with Voyced straight out of the box We have stopped...
What are Voyced Internal numbers?They are full-blown VoIP accounts, with the only real difference being that they can't be dialled...
What do you get from us?When you sign up with us we can supply you new numbers in the area of your residence or place of...
What hardware can I use with Voyced?Using VoIP Hardware with Voyced Any SIP-compliant hardware should work perfectly with...
Where can I get help if I can't get it to work?Need Help? We’re Here for You There are several easy ways to get in touch with us, all listed on...
Cli versus non-CLiDo We Use CLI or Non-CLI Termination? We’re often asked whether Voyced uses CLI or non-CLI...
Do you support the SIP standardYes, absolutely. At Voyced, we fully adhere to the SIP standard (Session Initiation Protocol),...
How many concurrent calls / channels are included with a DID?The number of default simultaneous Inbound, Internal and/or Outbound varies per type of number:...
Is there a maximum Call length / durationYes, there is, and for good reason. At Voyced, we’ve implemented a maximum call length of 3...
Where can I call to and where is Voyced active?With Voyced, you can call any telephone number, anywhere in the world, no restrictions, no...
Can I call a TollFree number from another country?The simple and honest answer? In most cases, no. Here’s why: Toll-Free and UIFN (Universal...
Call in ‡ / Calls in (with SBU)What does it mean? At Voyced, we believe in offering reliable, high-quality service for every...
Can I choose a ETR DID / telephone number or range of numbers?We often get asked whether it’s possible to choose a specific or ETR (Easy-to-Remember) number or...
Can these virtual numbers be used for WhatsApp for Business?Yes, they can! We’ve tested this thoroughly, and you can use our virtual numbers with WhatsApp...
Gold - VIP - Premium - Vanity DID / telephone numberWhat are Gold / VIP / Premium / Vanity DIDs / telephone numbers?In some countries there is a...
How do I set up my account?We will supply you with the details to set up your account in the hardware and/or software of...
Is Auto dialer / predictive dialer traffic allowed?Are the following types of traffic allowed:- Short-burst- Predictive dialer- Automated dialer-...
What do ASR and ACD stand for and why are those values important?What is Average Call Duration (ACD)? The average call duration (ACD), sometimes also called ALOC...
What do you get from us?When you sign up with us we’ll supply you with new numbers in the area of your residence or place...
What is a CC DID? And what is the difference between the standard and CC DIDs?CC DIDs (Call Centre DIDs) are special types of telephone numbers designed for high-volume...
What is a Virtual PBX / IPPBX?The IPPBX (also called a Virtual PBX or Hosted PBX) is at the very core of what Voyced offers....
What is this SIP standard I keep hearing about?The term SIP stands for Session Initiation Protocol, and it’s the global standard for setting up...
What telephone can I use with Voyced?Any hardware that is SIP compliant should work without any issues. We’ll supply you with the...
Where can I call to and where is Voyced active?With Voyced you can call any other telephone number in the world so you need not worry when you...
Why does (almost) every product mention 'custom'?Why does (almost) every product mention 'custom'?As we talk to our clients we often find out that...
Bank account / Payment detailsHow can we pay our invoice(s)?Each invoice is automatically set to the default payment method for...
Does Voyced have any Call Bundles / Flatrate Packages?Does Voyced offer Call Bundles or Flat-Rate Packages? At Voyced, we don’t offer flat-rate...
How do I TopUp / add call credit?You can buy a TopUp online, in our Client area, and an invoice for that TopUp will automatically...
I want to pay my invoice through a different payment gatewayThat’s absolutely fine — we’re happy to offer flexibility! But please don’t create a new order...
Is inbound traffic on Standard DIDs/Telephone numbers free?Yes, for most Standard telephone numbers, inbound calls are included at no extra cost, unless...
My call credit is running out what should I do?When your Call Credit is running low, you will receive an automated email notification.This is...
What is (TopUp) Call creditAt Voyced, we operate on a prepaid system, and there’s a very good reason for that. By working...
What is a TopUp?A TopUp simply means adding more Call Credit to your account so you can continue making outbound...
Why is Voyced a pre-pay system?Working with a prepaid system is beneficial both for you and Voyced. The why?While we maintain...
How does Auto TopUp work?What does the Auto TopUp function do? It does 2 related things: 1) You can set at what level...
Does Voyced adhere to the European 'Know Your Customer' (KYC) information Laws & Regulations?Yes, absolutely. As a regulated telecom provider within the EU, Voyced must fully comply with...
Major change of Client account details or moving services to another accountNeed to change a few simple details in your client account? You can update most of your account...
Terminating 1 or more services with usWe're Sorry to See You Go: A Guide on How to Cancel One or More of Your Services with Us We...
All telephone country and area codes - An overview (wikipedia)List of country calling codes Country calling codes or country dial-in codes are telephone...
Wikipedia on VoIPYou can find further and independent information about all that is related to VoIP on Wikipedia...
