Articles
Voyced is an easy to use service and we adhere to the proper standards. What are the basics that...
What should be your Voyced 'shopping list' to get going?Order the DIDs/Telephone numbers you want To start off, you will need to select the services...
Are you not sure if this is the right option for you?If you are in doubt if Voyced or the specific Voyced product is the right one for you, please...
Customer verificationBusiness client verification* We welcome business clients from all over the world but with that,...
How do I set up my account?We will supply you the details to set up your account in the hardware and/or software of your...
Porting my number?What is porting my telephone number, can you do that will all numbers and what is involved?To...
What do I get and what do I need to sign up with Voyced?Connected to the world If you “just” need a SIP / VoIP account with a real telephone number for...
What is the difference between the various types of DID?Your quick order link list: - Standard Geographic telephone numbers- Standard National telephone...
Why is my free E-mail address not accepted for registration?Recently we have had to decide not to accept E-mail addresses from the various Free E-mail...
Allowed timeframe to supply us with required paperwork for DID registration.What are the allowed timeframes to supply us with the required paperwork for your DID/telephone...
What is a Dated & Double signed proof of ID?For verification purposes, we may ask for a dated, double-signed copy of ID of the main account...
What is a LOI?LOI = Letter of Intent This means a letter on company letterhead paper explianing what you...
Voyced InteroperabilityThe Voyced IPPBX solution should work out of the box with all other SIP compliant hardware and...
What Softphone / software phone can I use with Voyced?The Voyced SoftPhone for SmartPhones.Voyced has released its own SoftPhone App.It is a very...
What are Voyced Internal numbers?They are full-blown VoIP accounts, with the only real difference being that they can't be dialled...
What do you get from us?When you sign up with us we can supply you new numbers in the area of your residence or place of...
What hardware can I use with Voyced?Any hardware that is SIP compliant should work without any issues.We’ll supply you with the...
Where can I get help if I can't get it to work?There are various ways to get in touch with us, all are indicated on the following page: Contact...
Cli versus non-CLiDo we use CLi or non-CLi termination?This is something we get asked regularly.The answer to that...
Do you support the SIP standardYes. As we adhere to the SIP standard, you can use any SIP compliant device or software and this...
How many concurrent calls / channels are included with a DID?The number of default simultaneous Inbound, Internal and/or Outbound varies per type of number:...
Is there a maximum Call length / durationThe answer is short and sweet:Yes, there is.We have set a Maximum Call Lenght of 3 hours (= 180...
Where can I call to and where is Voyced active?With Voyced you can call any other telephone number in the world (termination to anywhere), so...
Can I call a TollFree number from another country?Can I call a TollFree number from another country? The simple and truthful answer is, not very...
Call in ‡ / Calls in (with SBU)What does 'Call in ‡' or 'Calls in (with SBU)' mean?We will not tolerate abuse of our systems....
Can I choose a ETR DID / telephone number or range of numbers?With regards to ETR (Easy to remember) DID's / telephone numbers and/or specific ranges of...
Can these virtual numbers be used for WhatsApp for Business?We have extensively tested this and yes, you can. 1) Make sure that you set up the number to...
Gold - VIP - Premium - Vanity DID / telephone numberWhat are Gold / VIP / Premium / Vanity DIDs / telephone numbers?In some countries there is a...
How do I set up my account?We will supply you with the details to set up your account in the hardware and/or software of...
Is Auto dialer / predictive dialer traffic allowed?Are the following types of traffic allowed:- Short-burst- Predictive dialer- Automated dialer-...
What Softphone can I use with Voyced?We have our own SoftPhone which is tried and tested and is built for reliability. You can find...
What do ASR and ACD stand for and why are those values important?What is Average Call Duration (ACD)? The average call duration (ACD), sometimes also called ALOC...
What do you get from us?When you sign up with us we’ll supply you with new numbers in the area of your residence or place...
What is a CC DID? And what is the difference between the standard and CC DIDs?What is a CC DID?CC DIDs, or Call Center DIDs, are DIDs that are specifically meant for Call...
What is a Virtual PBX / IPPBX?The IPPBX (or Virtual PBX or Hosted PBX) is the heart of Voyced really. All our solutions are...
What is this SIP standard I keep hearing about?As we adhere to the SIP standard, you can use any SIP-compliant device or piece of software....
What telephone can I use with Voyced?Any hardware that is SIP compliant should work without any issues. We’ll supply you with the...
Where can I call to and where is Voyced active?With Voyced you can call any other telephone number in the world so you need not worry when you...
Why does (almost) every product mention 'custom'?Why does (almost) every product mention 'custom'?As we talk to our clients we often find out that...
Bank account / Payment detailsHow can we pay our invoice(s)?Each invoice is automatically set to the default payment method for...
Does Voyced have any Call Bundles / Flatrate Packages?Does Voyced have any Call Bundles / Flatrate Packages?We do not do flat rate packages or call...
How do I TopUp / add call credit?You can buy a TopUp online, in our Client area, and an invoice for that TopUp will automatically...
I want to pay my invoice through a different payment gatewayThat is fine with us, of course. Please, don't create a new order (and therefore another new...
Is inbound traffic on Standard DIDs/Telephone numbers free?Yes, in essence, it is for most if not all Standard telephone numbers, unless otherwise...
My call credit is running out what should I do?Once you get near to the end of your credit, you will be notified when you make your next call...
What is (TopUp) Call creditAs Voyced is a prepay system, you'll need to have credit to make a call.Once you get near to the...
What is a TopUp?A TopUp is the process of adding call credit to your account so that you can make calls.You can...
Why is Voyced a pre-pay system?Working with a prepaid system is beneficial both for you and Voyced. The why?While we maintain...
How does Auto TopUp work?What does the Auto TopUp function do? It does 2 related things: 1) You can set at what level...
Does Voyced adhere to the European 'Know Your Customer' (KYC) information Laws & Regulations?As a regulated entity within the EU, we are obligated to adhere strictly to Know Your Customer...
Major change of Client account details or moving services to another accountI need to change some small details on my Client account in the Clientarea.You can adjust most of...
Terminating 1 or more services with usWe're Sorry to See You Go: A Guide on How to Cancel One or More of Your Services with Us We...
All telephone country and area codes - An overview (wikipedia)List of country calling codes Country calling codes or country dial-in codes are telephone...
Wikipedia on VoIPYou can find further and independent information about all that is related to VoIP on Wikipedia...
