Business client verification*
We welcome business clients from all over the world but with that, we do need to make sure that we know who you and the business are.
In many cases, we will need these details for getting the DIDs/Telephone numbers activated too, so it just means that we can complete your order quickly.
To do so we will ask you to upload any requested/necessary paperwork, when requested to do so, at your earliest convenience:
(preferably as (separate) pdf's, otherwise as scans, and in English as much as possible as this will speed up the process.
Links to websites or website printouts of (registration) papers can usually not be accepted as these are too often troublesome, too easily manipulated or unclear.)
We need to verify your identity to ensure that unauthorized individuals (even competitors) can't affect your services on your behalf.
This is why verification is only required at two key points: at the start of your service (in compliance with KYC/KYB laws) and when a service-affecting request, like a termination, is made.
1) Make sure that you first verify your E-mail account.
You will have received an E-mail with a temporary link to do so.
2) Complete the Customer verification process by uploading the required paperwork asap
(you will get an E-mail with a special upload link for this and make sure all paperwork relates to the company name, address, etc., + authorised person, for the company on file now)
a) Company name, the name of authorised company representative and contact phone numbers ** (We will randomly test/check specific details)
b) Company registration certificate
c) Dated, double-signed copy of Passport (all relevant pages if more than one).
Make sure the picture/info page + the signed page are there) or National ID card (both sides) of the authorised company representative.
[What is a dated, double-signed proof of ID?](What is a dated, double-signed copy of ID)
d1) Proof of company Registration address* as it is on the company registration papers
d2) Possibly: Proof of company Trading address* if you are actually trading from a different address as on the company registration papers and/or as registered to your VAT number.
Although most countries demand that the Trading address is the address on the company registration too, so this should generally not be needed.
e) We will verify your entered Tax Registration Number through the UK 'Check a UK VAT number' system, the European Commission 'VAT Information Exchange System (VIES)' or any other relevant Tax verification services, where appropriate
* A copy of a Government letter, a utility bill no older than 3 months and/or a bank statement with the correct name and address on it (you may blank out the financials, of course). A mobile phone or courier invoice is not accepted as such.
** Note that it is your responsibility to make sure that we always have the correct and latest details on file, as indicated by our T&C. Make sure you make any required changes in a timely fashion or send them to us if they are changes you can not make from your side. Always before the 25th following the date of the change.
If all documents are in a foreign language/foreign characters we can not verify as such.
Make sure you always add a text file with all those details in English to start with as well as adding certified copies.
Otherwise, we will have to get some/all documents translated. The cost of processing and translating will be charged to you.
If the paperwork you send us is:
a) Is all ok and approved, you will be notified about that and we can move forward.
b) not as expected you will receive a notification with a request to upload another/more appropriate document.
c) Not enough and we need something more, we will let you know.
This all needs to be sorted out before we can actually start your order, to prevent abuse and misuse.
Do take note that any file you send cannot be larger than 2Mb so If it is, please zip it or delete some pages from the PDF.
If this isn't possible to use the upload functionality, get in touch with us to discuss an alternative way to send us the paperwork but this may (significantly) slow down the verification process.
We trust you understand.
Note that you will need to do this same verification for any number that isn't to be registered to the main account details.
Consumer client verification*
(take note: We do not accept any consumer clients at this time)
- These rules are in place to verify your identity and prevent abuse. They follow the Money Laundering Regulations as set by the UK government.
Last updated: 14/10/2024
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All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
