Voyced Extra services & Quote requests

The Voyced Clientarea, your Hosted IPPBX and your number accounts are all self-service. This in order to keep the quality, reliability and support to the highest possible standard yet keep the cost down as much as we can. Sometimes and for some, this isn't the best option. For those, we have created the set monthly maintenance contract options.

You can now get a maintenance contract for your Voyced Hosted IPPBX account. This way you don't have to worry about making the changes to IPPBX and number account settings yourself. Select this option and tell us what you would expect from this.

We will need to know the number and types of changes you are expecting. Add what you would want to include in the contract so that we can create the correct quote.

Quote for implementing a Custom IVR solution.


Please send us the scenario that you have planned and we'll create a quote for implementing and optimising the IVR setup.

Implementation of the IVR is generally completed with 1 working day after quote and final scenario are complete and approved by you, the client (excl. possible creation of the sound files).

Request a Quote for Porting Out/moving your number to another provider.

We now get charged for the Porting Out of a number.
We will only charge you the very minimum we can (as we don't really agree with this anyway).

Porting resubmission fee. For example, because of incorrect/incomplete data, refused porting by authorities and/or the previous provider.

• £20 each Price for UK port resubmission
• as relevant Price for other port resubmissions

Only available when the support issue has already been discussed with us and we advised/offered you this option.

Fee for clients who do not have a valid support contract. The rate is £80 per hour in increments of 15 minutes minimum and the deposit that this product carries will be deducted from the time to be invoiced. This option is for 1 VoIP device and only for supported brands/models.

This option will require you to download a piece of support software on a computer in the same network (segment) as the device that needs to be supported. Just before the planned Support Session you need to send us the unique and temporary code that the support software creates. With this code we can then connect to that computer and once we try to connect you will have to allow us to do so. Once the session is over, the connection will be severed and we can not re-establish the connection until we go through these same steps again. You give us express permission to take these actions and we will do our utmost to help you as best, quickly and smoothly as we can.

Quote for a Corporate (Hosted) IPPBX Solution.


Send us your details and the details of the service you would like to receive a quote for.
In case this is all clear, we'll start on your quote as soon as we can.
If not all is clear, we'll get in touch with you to clarify this before we will start on your quote.

We will have your IVR Voice prompts recorded by a professional Voice-over artist. At the moment we can accommodate you in well over 50 different languages (and even some specific accents).

It will probably be a lot cheaper than you think to get professionally recorded IVR prompts and it does make the World of difference to your clients.

This option is only available to Voyced clients and for use in their Voyced Hosted IPPBX IVR.

Please let us know the country / countries and the volume of DIDs and what type of DIDs you will need.
If you don't know what type you need, please explain how you want to use them so that we can give you the best advise.

Quote for a Gold - VIP - Premium DID / telephone number.


This is sometimes possible and pricing normally starts at around £250 (one-time) but can be a lot more. Subscription charges may be different from the usual charge for a similar, non-ETR number and this will be indicated on the quote if the case.
Please get in touch with your requirements and your budget so that we can investigate if it is possible in the country / area that you want and what you could get within your budget.

All Standard DIDs have their price and can have to be ordered through these order pages and include all the standard possible options. Our Standard, Voyced Internal, Call Center, TollFree, UIFN, Mobile, shared cost and Elastic Pool Solutions and DIDs as well as our SIP Trunks, IPPBX and Hardware solutions can be ordered by selecting the appropriate Category.

Order this Quote for DIDs / telephone number(s) not in our standard set or if you need a properly addressed quote to get your company's approval.
This option is only for business users at the moment.

Please let us know the countries and the volume of DIDs and what type of DIDs you will need. If you don't know what type you need, please explain how you want to use them so that we can give you the best advice.

Use this option to obtain more information and a quote on our Audio Transcribing service.

Take note. This service is only available to our clients and for the English language only at this time.

* MP3, MP4, WMV, AIF, M4A, MOV, AVI, OGG, VOB, WMA, AAC, AMR and WAV
** Transcript synced to audio with timestamps on every paragraph
*** Include filler words such as um, ah and nonverbal communication and false starts
****Machine-generated transcript delivered asap

• p/minute (or part thereof) Price
• English Language supported
• 13* Input Audio file formats supported
• txt Output file format
• Unlimited Number Of Speakers
• Included Speaker Identification
• Speaker Names Improve SN
• Glossaries Improve GL
• Accents Improve AC
• Rush My Order Optional RO
• Timestamping** Optional TS
• Verbatim*** Optional VB
• Instant First Draft**** Optional ID

With this purchase, you will request to find out the cost of getting your accounts taken out of suspension.

Take note that the Unsuspend cost and all (partially) open invoices will have to be paid in full before we can help and/or unsuspend you and the height of the cost are dependent on various factors, like the length of the non-payment, the number of services in your account, the height of the invoice(s) this relates too, your previous payment history, etc.

Not selecting the right option may delay the unsuspension and will likely attract extra cost for correcting the order.

With this purchase, you will request to find out the cost of getting your accounts taken out of suspension.

Take note that the Unsuspend cost and all (partially) open invoices will have to be paid in full before we can help and/or unsuspend you and the height of the cost are dependent on various factors, like the length of the non-payment, the number of services in your account, the height of the invoice(s) this relates too, your previous payment history, etc.

Not selecting the right option may delay the unsuspension and will likely attract extra cost for correcting the order.

With this purchase, you will request to find out the cost of getting your accounts taken out of suspension.

Take note that the Unsuspend cost and all (partially) open invoices will have to be paid in full before we can help and/or unsuspend you and the height of the cost are dependent on various factors, like the length of the non-payment, the number of services in your account, the height of the invoice(s) this relates too, your previous payment history, etc.

For both options available to you in this version, the cost indicated are likely to be the minimum cost involved in getting unsuspended.

When ordering this Unsuspension product, Do Not pay yet, as the amount of this order has to be adjusted to your situation.
If you pay this 'example' amount we will assume you Do Not want to get unsuspended and you will forfeit any payment.

Not selecting the right option may delay the unsuspension and will likely attract extra cost for correcting the order.

This service is designed to facilitate the setup of new administrative details for a client account.

Next steps

1) Email Verification; Ensure the email verification process is completed.
Once all steps are completed, we will notify you if any additional details are needed. As soon as the (manual) transfer is finalized, we will request you to verify that everything is as requested. This ensures any mistakes can be corrected promptly.
P.S. Using a credit card for this order will also enable you to set up tokenized automatic payments for future invoices. This ensures your account remains in good standing and working seamlessly, with minimal effort on your part.

• Finalize the customer verification for the new client account. 2) Customer Verification
• The previous client must send us a formal request and permission to transfer services (all or specific ones) to the new client. 3) Request from Old Client
• The new client must provide formal permission and acceptance of the transferred services. This includes confirming that they will take full responsibility for the services being moved.
  4) Acceptance from New Client

With this 'product' you can request the change legal representative (main account holder) for your company account.


Next steps

- Before ordering this change, please make sure you already created the new legal representative as a contact for you company.
- You will receive a custom and unique upload link for the necessary paperwork.
Once the upload is completed, we will be notified by the system and our verification department will check.

We will notify you if there is anything else we need and/or as soon as the (manual) change has been completed.

At which time we would request you to verify that all is as requested so that any mistakes can be corrected asap.