CC DIDs (Call Centre DIDs) are special types of telephone numbers designed for high-volume inbound calling. These are ideal for businesses like call centres, support desks, or large-scale campaigns, where more than a few callers might be dialling in at the same time.
CC DIDs vs Standard DIDs – What’s different?
✅ More incoming call capacity by default
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A Standard DID comes with 1 inbound call track.
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A CC DID includes 4 inbound call tracks by default, that’s four people able to call in at the same time, per number.
Bigger, better upgrade options
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Standard DIDs can be upgraded to 2 inbound tracks.
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CC DIDs can jump straight to 8–10 inbound tracks (depending on the country or number type).
Larger expansions possible (and cheaper)
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You can expand a CC DID with inbound tracks in blocks of 10, up to 50 inbound tracks total by default.
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Need more than 50? Just contact us, we’re happy to help set up a custom solution.
A few common questions
Can I share extra inbound tracks across multiple DIDs?
No, each DID has its own dedicated tracks, set at the operator level. They cannot be shared between numbers.
Can I convert my current standard DID into a CC DID?
Not at the moment. They’re two separate product types, and technically, CC DIDs do not support port-ins either. We’re working on it, but for now, this is not possible.
Can I port my existing number into Voyced as a CC DID?
Unfortunately, no. CC DIDs must be provisioned directly as such and can’t be ported in.
Want to compare all DID types at a glance? Check out our full DID overview with explanations here.
Last updated: 01/04/2025
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