What is a CC DID?
CC DIDs, or Call Center DIDs, are DIDs that are specifically meant for Call Center and other high volume incoming calls situations.
What are the differences between your CC DIDs and the standard DIDs?
- CC DIDs come with more inbound call tracks standard than the regular DIDs.
This means that the CC DIDs will standard be capable of handling 4 incoming call tracks per DID in comparison to 1 inbound call track as standard for the normal DIDs.
- The first upgrade of inbound call tracks is bigger for CC DIDs.
With standard DIDs you can upgrade to 2 inbound call tracks per DID, but the first available upgrade for CC DIDs is to between 8 and 10 inbound calls for that DID.
The precise number depends on the DID and the country that it serves.
This is the 1st upgrade selection you choose for any of these DIDs.
- The inbound call tracks of CC DIDs can be expanded much further and cheaper.
All CC DIDs can be expanded much further and cheaper as you can add inbound call tracks per 10 in one go.
Standard this will be possible to an extra 50 inbound call tracks.
If you need more than that, please contact us first.
- Can I share expanded inbound call tracks between DIDs?
No, this is not possible as the inbound call tracks are directly linked to that DID at local operator / regulatory body level.
- I want to switch my DID from standard to a CC DID. Can I do that?
Regretfully you can't at this time. We are working on this but they are 2 technically different products and porting in isn't supported for CC DIDs at all.
- Can I port my existing number to become a CC DID with Voyced?
Regretfully porting in isn't supported for CC DIDs at this time
You can find an overview and a quick explanation of the differences of all different types of DIDs / Telephone numbers here.
Last updated: 01/01/2024
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Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
