Yes, absolutely.
As a regulated telecom provider within the EU, Voyced must fully comply with European KYC (Know Your Customer) and eKYC laws. These rules help prevent fraud and ensure that any transaction or change to a service is requested by the right, authorised person.
To meet these legal requirements, we’re required to verify your identity at two important moments:
✅ 1. When you first become a client
We must verify the identity of the individual (not just the company) placing the first order.
This step ensures that the contract is started by someone who is authorised to do so.
No verification = no service setup.
✅ 2. When you make a service-affecting request
This includes terminating services or numbers, anything that can’t be reversed once it’s done.
To keep your account secure, we always double-check that the request is coming from the right person.
These rules aren’t just red tape – they protect you, your services, and your business from unauthorised changes or abuse.
If you’d like to read more about the KYC framework:
Last updated: 01/04/2025
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All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
