Knowledegbase Categories
This area will have information on external VoIP related solution that have proven to work with Voyced. The level in which each works together with Voyced is also indicated as well as some basic info. This will give the peace of mind that you will can create an excellent working solution for your business. (adding will be doen as and when needed or requested by our clients)
Articles
1) A working, stable Internet connection that has enough speed and reliability for your use.We...
Can I get my setup instructions send again?You can get the system to send you your product setup instructions again from the Clientarea....
External IPPBX solutions connectivity/interoperabilityIn 2018 Yeastar and Voyced completed their extensive interoperability testing and officially...
Plan before setting up your IVR / Auto-AttendantHow to set up a good and clear IVR/Auto Attendant solution?We would wholeheartedly recommend that...
Setting up your VoiceMail such as your outgoing message, etcThere are 2 ways to set up your VoiceMail setting, the outgoing message, etc1) The recommended...
Where can I find the account details so I can connect a device to my Voyced number/account(s)?To locate the DID details(this is what you will need to register a VoIP device/number to the...
Where do I find my Hosted IPPBX login credentials?To obtain your IPPBX login credentialsLog in to the Clientarea at...
Where do I log in to my Hosted IPPBX environment?Log in to the IPPBXGo to IPPBX and log in with the details you saved when you looked up your...
What is POE and do I need it?POE stand for 'Power Over Ethernet' which means that a device Could get it's power through its...
What do I need to put in the .txt file that is requested?What is the information that eneds to be in the .txt file that I need to uplaod for the...
What are Allocation and Activation time?What are Allocation and Activation time?There are 2 steps involved in getting you a DID /...
Voicemail. How to best set it up and how to access it?How should I set up my Voicemail? Every number/account can be set to its own configuration and...
How to use the Porting formThe following article outlines how to submit a porting request to transfer a DID to be hosted by...
Microsoft Lync connectivity to the Voyced Hosted IPPBXMicrosoft Lync utilises TLS to secure packet (voice, video, etc) transfers.TLS is only possible...
More elaborate SIP Server setupsWe have several options for using our SIP server entry pointThe standard SIP Server setting is:1)...
Call Barring set: Premium numbersThe following numbers are included in the Call barring set: Premium numbers% = any number(s)...
Call Barring set: EU / EEA OnlyThe following numbers are included in the Call barring set: EU / EEA Only% = any number(s)...
Sample Asterisk base configurationThe following base config for Asterisk has been tried and tested and should have you up and...
How does it all work with a Standard DID?How does it all work with a Standard DID/Standard telephone number? Standard DIDs are...
How does it all work with a Toll-Free/FreePhone DID?How does it all work with a Toll-Free/FreePhone DID? TollFree / FreePhone numbers are...
How does it all work with a UIFN TollFree / FreePhone DID?How does it all work with a UIFN TollFree / FreePhone DID? This illustration will give...
How does it all work with a Call Center (CC) DID?How does it all work with a Call Center (CC) DID? Call Center DIDs are specifically...
