Yes, there is, and for good reason.
At Voyced, we’ve implemented a maximum call length of 3 hours (180 minutes). This is a hard limit built into our systems and applies to all calls made through our platform.
Why do we do this?
This measure is in place primarily to prevent abuse and protect you from unintended costs. While most calls naturally end well before this limit, there are occasional scenarios where something goes wrong, for example:
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A phone receiver isn’t placed back correctly.
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A mobile or desktop softphone app malfunctions.
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A call hangs indefinitely on the remote end, even if you thought it ended.
Without a time limit, these situations could lead to calls staying open for hours, draining your Call Credit without you noticing. Worse still, such cases have been abused in the past by fraudsters or by faulty auto-dialer systems.
By enforcing this 3-hour cap, the system automatically protects your balance, helps avoid service interruptions due to unexpected credit depletion, and ensures network resources aren’t tied up unnecessarily.
It’s one of the small but important ways we maintain the security, fairness, and reliability of our service, for you, and for all our clients.
Last updated: 01/04/2025
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All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
