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1. First: Check Your Internet Connection Your VoIP service depends entirely on a working...
2. Check the Announcements page for possible maintenance work or disruptions2. Check the Announcements Page for Maintenance or Known Issues While we do our best to keep...
3. Have the problems started after updating firmware or replacing / adding devices?3. Did the Issue Start After a Change or Update? If your phones started having problems after a...
4. Check if your phone is set to DND (Do Not Disturb)4. Check if Your Phone is Set to DND (Do Not Disturb) Can you call out but not receive calls?Do...
5. Check if your phone is set to Forwarding5. Check if Your Phone is Set to Forwarding Are your calls not reaching your phone? It’s...
6. Check if your Internet connection is plugged in to the right network socket on your phone.6. Check if Your Internet Cable Is Plugged Into the Correct Port on Your Phone Most IP phones...
Capturing local VoIP data stream / Capture a TCP traceHave we asked you to send a capture or call trace? Sometimes, we need a bit more detail to help...
IP banned/blocked from entering the ClientareaIP Blocked or Banned from the Clientarea? Here’s What to Do If you see an “IP Banned” or “IP...
Is my Internet connection good enough to support VoIP calls?To enjoy smooth and stable VoIP calls, your internet connection needs to meet a few key...
Mail that you send is not in my mailbox.You were told an email was sent to you, but you can’t find it? Don’t worry, this happens more...
Troubleshooting a 32-Second Disconnection Issue (Broken ACK)What causes a 32-second call drop? A disconnection exactly at the 32-second mark is almost...
What are the Minimum Call details we need to investigate an issue?If you send us a Technical Issue Ticket you will be asked for the following details but if you...
What is 'This call is not covered by your tariff plan'?You try to call a number and you don't get connected but instead, you hear: 'This call is not...
If you can't dial 1 specific numberIf one number doesn’t work, but others do, don’t worry, there are a few things you can try....
Troubleshooting Single audio in VoIPTroubleshooting Single audio in VoIP and solving it(Single audio is also known as One-way audio)...
Port forwardingIf you’re using a firewall or NAT (Network Address Translation) device, you may need to set up...
User Agent says “registered” even if my username or password are incorrectYou may notice that your SIP device or softphone (User Agent) shows “registered” — even when your...
User Agent says “registered” but I get an audio message telling me that the account is invalid?If your device (User Agent) shows “registered” but you hear a message like “This account does not...
IVR / Auto-Attendant says 'no valid input'If your IVR or Auto-Attendant says "no valid input" after a few seconds, it usually means one of...
My phone display shows a wrong/strange number when I get a call.If your phone shows the wrong or a strange number when someone calls, it’s likely due to how your...
Troubleshooting Outbound fax with an ATAGood to know Faxing over VoIP, especially outbound, is known to be tricky, particularly when...
Porting rejectedYou asked your new provider to port your number but it during that process it was rejected,...
Setting up a Gigaset IP phone (DECT)Want to use your Gigaset IP phone with a reliable VoIP solution? You’ve come to the right place....
Account Suspension / Non payment of invoicesTake note that all Voyced services are PrePaid services.Recently we have seen more and more...
Calling (International) Premium numbers?Can you call Premium or Freemium numbers from your Voyced account? Sometimes yes, sometimes no....
SIP error codes: 1xxxGet rid of 1xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 2xxxGet rid of 2xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 3xxGet rid of 3xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 4xxGet rid of 4xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 5xxGet rid of 5xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 6xxGet rid of 6xx error codes and other problems by signing up with the best VoIP provider for...
