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If your Internet connection is not functioning as it should, your devices won't be able to...
2. Check the Announcements page for possible maintenance work or disruptionsAlthough we try very hard to prevent any disturbances in the service, we do have to do some...
3. Have the problems started after updating firmware or replacing / adding devices?Have the problems manifested themselves after changing or adding on of the following: - a new...
4. Check if your phone is set to DND (Do Not Disturb)You can dial out, but they can't call you? Do incoming calls go straight to voicemail?...
5. Check if your phone is set to ForwardingAnother possibility is that, often by accident, a Forwarding modus has been activated. Often you...
6. Check if your Internet connection is plugged in to the right network socket on your phone.Most IP Phones have 2 network ports: LAN or INTERNET: to connect the phone to your Internet...
Capturing local VoIP data stream / Capture a TCP traceHave you been asked to send us a capture or a call trace?On occasion, we may ask you for more...
IP banned/blocked from entering the ClientareaYou are banned from logging in to the Clientarea?If you get an 'IP Banned' or "IP blocked' error...
Is my Internet connection good enough to support VoIP calls?There are several factors that are important to get good and stable VoIP connections and...
Mail that you send is not in my mailbox.You know we send you an e-mail and/or we said we have but you can't find it? Sometimes a mail...
Troubleshooting a 32 seconds issue and Broken ACKWhat causes 32 seconds disconnection? A 32-second disconnection issue is usually caused by a...
What are the Minimum Call details we need to investigate an issue?If you send us a Technical Issue Ticket you will be asked for the following details but if you...
What is 'This call is not covered by your tariff plan'?You try to call a number and you don't get connected but instead, you hear: 'This call is not...
If you can't dial 1 specific numberIf you find that dialling a certain telephone number doesn't work as it should, and you have gone...
Troubleshooting Single audio in VoIPTroubleshooting Single audio in VoIP and solving it(Single audio is also known as One-way audio)...
Port forwardingWhat ports should I forward on my NAT device to make SIP work?There are two types of traffic that...
User Agent says “registered” even if my username or password are incorrectI tried to register with the SIP server, but my User Agent says “registered” even if my username...
User Agent says “registered” but I get an audio message telling me that the account is invalid?User Agent says “registered” but I get an audio message telling me that the account is invalid?Of...
IVR / Auto-Attendant says 'no valid input'I've set up the IVR / Auto-Attendant but when I try it I get the error 'no valid input' after a...
My phone display shows a wrong/strange number when I get a call.This is generally because there are many different VoIP systems out there and some adhere to the...
Troubleshooting Outbound fax with an ATAGood to know Outbound faxing via VoIP (using an ATA) is always a bit tricky and it means you'll...
Porting rejectedYou asked your new provider to port your number but it during that process it was rejected,...
Setting up a Gigaset IP phone (DECT)Set up your Gigaset with a reliable VoIP Solution by signing up with the best VoIP provider for...
Account Suspension / Non payment of invoicesTake note that all Voyced services are PrePaid services.Recently we have seen more and more...
Calling (International) Premium numbers?Can we call any (International) Premium / Freemium numbers?Possibly yes, possibly not.What does...
SIP error codes: 1xxxGet rid of 1xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 2xxxGet rid of 2xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 3xxGet rid of 3xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 4xxGet rid of 4xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 5xxGet rid of 5xx error codes and other problems by signing up with the best VoIP provider for...
SIP error codes: 6xxGet rid of 6xx error codes and other problems by signing up with the best VoIP provider for...
