You are banned from logging in to the Clientarea?
If you get an 'IP Banned' or "IP blocked' error message when trying to log in to the Clientarea you have tried to log in with incorrect login credentials.
This will not happen after 1 incorrect attempt but after a few attempts from the same IP address so it may not even have been you to start with but a colleague at the same location, for example.
This is Ban or Block not a mistake or meant to inconvenience you but a very important safety feature.
This prevents unauthorised login attempts from trying to get to your sensitive data too many times.
What to do and how to fix this if it happens to you?
1) Note the IP address that is being banned
2) Send an E-mail to support@voyced.eu (from the mail address on the main account!) with the following:
- IP address banned
- The company name on the account
- The request to remove the ban/block
- The reason why this happened (this may need to be verified / will be verified randomly)
Once we responded back with the confirmation that we have instructed the system to remove the ban/block:
1) Close the browser window with the ban/block message, if you have not already done so, and open a New browser window before
2) Surf to the login page anew (to prevent an accidental re-ban)
3) Login OR if the password you tried was incorrect you best go for the 'Forgot password' option first!
4) You're in the Cleinarea again
Note:
Each consecutive ban/block within a set time-frame will take longer to be released as an additional safety feature.
The system will check previous bans and will automatically add time before releasing so that repeat offences are making it less desirable to keep doing so (this helps a lot against script kiddies trying to break in).
Last updated: 01/01/2024
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Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
