This guide explains how to set up call forwarding on your account, if it's available for your number.
✅ Step 1: Access the Right Number
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Log in to your Hosted IPPBX.
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Go to Cloud PBX > Phone Lines.
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Click the wrench icon next to the number you want to forward.
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The screen may look the same, but you’re now editing that specific number.
Check the top-left corner to confirm you're on the correct line.
⚙️ Step 2: Set the Answering Mode
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Go to Cloud PBX > Incoming Calls.
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From the Default Answering Mode dropdown, select one of the following:
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Ring, Forward, Voicemail
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Ring Then Forward
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Ring Then Voicemail
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Forward Then Voicemail
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Ring Only
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Forward Only
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Voicemail Only
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Reject
Choose what fits your business need.
Timeout Value
Set a timeout (how long to try the call), we recommend at least 20 to 30 seconds.
Keep in mind that calls forwarded to mobiles or international numbers may need more time to connect.
If calls don’t seem to arrive, increase the timeout and test again.
➡️ Step 3: Enable and Choose Forwarding Type
Go to Cloud PBX > Call Forwarding.
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Call Forwarding (Tick box): Enables or disables all call forwarding rules.
You can add up to 99 rules per number.
Then choose one of the following forwarding modes:
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Follow-Me (Recommended)
Lets you forward to multiple numbers in a specific order, with full control over each step. -
Simple Forwarding
Forward to one number. Basic and quick, but with limited control. -
Advanced Forwarding (Not supported)
Works the same as Follow-Me. Please use Follow-Me instead. -
Forward to SIP URI (Not supported)
➕ Step 4: Add Forwarding Rules
Once your forwarding mode is selected, a new tab will appear beside the Service Features tab.
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Click Add New Number at the bottom.
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Fill out the fields:
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Enable Rule: Tick to activate. Untick to disable this rule.
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Description: Add a short label so others know what this rule is for.
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Number: Enter the full international number as if dialling from a Voyced-connected phone.
Advanced Settings (Optional)
Click the toggle to adjust:
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Calling Party Display: Choose how caller info is shown. Most use Caller Name and Number.
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Ring For: How many seconds to try this number. Don’t set it too short.
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Ring Schedule:
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Choose Always, or
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Select Only at the following time interval and set days/times when this rule should be active.
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Step 5: Set Active Periods (Optional)
You can define when each rule should be active. The time wizard lets you set:
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Hours
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Days
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Specific dates
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Months
After setting it up, save the time interval. You can add more, reset, or edit as needed.
Don't Forget to Save
This is a live system — your changes apply almost instantly.
Be sure to click Save during setup, especially at the end.
If you need help setting up the best call forwarding strategy for your team or office, just reach out to our support team, we’re happy to advise.
Last updated: 01/04/2025
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Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
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