Let us be as correct and honest as we can be concerning your question/requirement.
How we set everything up
All our solutions are built on, what is called, Premium Plus or Business Class quality (= highest quality possible) which should guarantee Caller ID as far as we have any control.
As local operators are always involved to terminate your call(s) anywhere in the world, there is always a little chance of someone not doing what they should be doing and a Caller ID on a specific call, for example, not being correct.
This is how the systems work and no one will be able to guarantee 100% perfect unless they would have their own system and wire to every telephone in the world, which obviously no one has.
What does this mean in real-world use?
Having said that, we do not have issues with Caller ID going wrong that often.
And if a client sends us a technical issue ticket concerning this we will still try and see if we can correct and/or influence this.
Even if it means working with local operators to try and get them to solve it.
Another thing to note
We will always strive and start with that highest quality possible but we also feel it is in the best interest of the clients that a call can be made when it needs to be made.
What does this mean?
In a situation where, for whatever reason, a call can not be set up at that highest quality, the system will scale down a little and try slightly lesser qualities to ensure the call can be made.
These slightly lesser qualities do not guarantee a 100% caller ID correctness.
They often do give the correct Caller ID but inherent to that quality type, they can not guarantee it and in such a case we will not be able to adjust and/or get this changed.
Last updated: 01/01/2024
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