Supplying Required Paperwork for Your Telephone Number (DID)
When you place and pay for an order that includes a DID (telephone number), we reserve your new number straight away and start setting things up. If your number needs to be verified or registered with local authorities, you’ll need to send us certain documents before it can be activated.
What Happens Next?
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After your payment is received, you’ll get an email with a unique upload link.
This link is tied to your order and tells you exactly which documents are needed. -
Please use that upload link to send your paperwork. It’s the quickest and easiest way to make sure your documents are matched to the right number and processed as fast as possible.
Important Deadlines:
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Send your documents within 3 working days of paying for your order.
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If we don’t receive the paperwork within 7 working days, the local operator or telecom authority may ask us to cancel the number.
If this happens, we’re required to comply, and you’ll be notified.
What If You Don’t Get the Upload Email?
If you haven’t received the upload request email within 1 working day after payment, please contact our support team.
Include your order number so we can quickly check and send you the correct upload link.
If You're Too Late Sending the Documents:
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We may need to start the setup process from the beginning.
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There may be extra setup costs, although we’ll try to avoid them where possible.
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The new number (DID) may be different from the original one we tried to assign.
Please don’t delay, getting the documents to us on time helps avoid all of this.
And of course, if you need help or have any questions, our team is here for you.
Last updated: 01/04/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
