Per account/DID there are 3 options that the Caller ID can be set to:
1) The DID/Telephone number itself (default option)
2) Another DID/telephone number in the same client account
(We do not usually allow this anymore but in specific cases, it may still be possible:
3) No Caller ID* (not advisable and even illegal when calling certain countries so this at your own risk and any fines will be yours to pay)
but you would provide a good and valid reason. Abusive use is obviously not allowed.)
This will normally be implemented for you within 1 workday and will normally be without any extra cost to you.
The only alternative DID/number you are allowed to show is one of the numbers in that same client account.
You can request us to implement that change by creating a sales ticket (preferably called 'Outbound Caller ID adjustment') with the DID(s) that need to be changed and per DID what they should be changed to.
Please note that you have to indicate this per DID so that there can't be any misunderstanding.
Take note:
1) More and more countries, connections and companies have an issue with Not showing a Caller ID (number) when you make a call.
We would Strongly advise against Not showing your Caller ID/number because of this reason as we have even seen certain countries not accepting those calls anymore at country level.
2) In certain, specific situations we may also allow the implementation of a Caller ID with a number that is not in our systems but there are extra security checks to adhere to, in that case.
This is, of course, to prevent abuse and misrepresentation.
3) When ordering Only a SIP Trunk or Voyced Internal DIDs we would recommend going through our process to display a number that you already own.
If it is a number you own but that is not in our systems already we will require you to prove 'ownership' by sending us the most recent phone bill with the number and your details on it.
4) European traffic is often filtered by EU CLI these days and therefore a proper CLI is much advised to prevent issues.
There have also many reports that all calls with a missing, incorrect or non-EU CLI will get charged a different, higher rate in the near future.
If we will get charged higher rates for your traffic we will have to charge you with those costs, especially if any of the above 'improper' CLI options is used.
5) It is, at all times, forbidden to make calls showing the Voyced Internal DID/Extension number as a Caller ID.
Take note: More and more termination will not succeed as Anonymous traffic is being banned by more and more telecom operators around the world.
There are already several countries that won't allow this type of traffic at all anymore, so we would strongly advise against it.
If you do use the No Called ID option and calls can not be made and you contact us about this, we will require a Caller ID to be set before we can investigate.
Also, take note that any fines that your calling without a proper Caller ID may incur are yours to pay, no exceptions.
Last updated: 01/01/2024
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
