مرکز آموزش

SIP 5xx status codes signal that a server-side error occurred.

Meaning the request was valid, but the SIP server failed to process it properly.

These errors are usually temporary, but they can still interrupt your service if not managed correctly.

If your business relies on dependable voice communication, frequent 5xx errors are a red flag. It may be time to review your setup, or your provider.

Don’t let server failures ruin your business calls.

Voyced provides strong infrastructure and expert support to minimise 5xx issues and keep your calls flowing.
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500 – Server Internal Error

• The server encountered an unexpected condition.

• Could be caused by:

  • Script or memory errors on the SIP server

  • Misconfigured proxy or registration chain

  • Backend issues in Hosted PBX

• Often retriable after a short wait.

501 – Not Implemented

• The server doesn’t understand the SIP method in the request.

• Example: Sending an INFO request to a server that doesn't support it.

• Not the same as 405 Method Not Allowed, where the method is understood but disallowed.

502 – Bad Gateway

• The server (acting as a proxy) received a bad response from another SIP entity.

• Could mean:

  • A misconfigured downstream SIP server

  • Network path failures between SIP systems

503 – Service Unavailable

• The server is temporarily unable to process the request.

• Causes may include:

  • Maintenance windows

  • Overloaded server resources

  • Policy-based denial

• A Retry-After header may be present, clients can try again later.

• Frequent 503s? Time to consider a better SIP route.

504 – Server Time-out

• The SIP server didn’t receive a timely response from an upstream server.

• Can happen during:

  • Call setup (INVITE delays)

  • Registration

  • ENUM lookups

• Often seen in cases of upstream provider instability.

505 – Version Not Supported

• The server doesn’t support the SIP version indicated in the request line.

• SIP version should always be SIP/2.0, other versions are invalid.

513 – Message Too Large

• The request message exceeds what the server is willing or able to process.

• Common causes:

  • Large SDP payloads (e.g., video or multiple media streams)

  • Overly verbose headers

555 – Push Notification Service Not Supported

• Returned if the server doesn’t support the push notification service specified in the pn-provider URI parameter.

• Relevant in mobile VoIP apps using Apple Push Notification Service (APNs) or Google FCM.

580 – Precondition Failure

• One or more preconditions (e.g., related to QoS or security negotiation) cannot be met.

• Part of SIP extensions for precondition negotiation (RFC 3312).

What to do when you see 5xx SIP Errors?

Most of these errors point to one thing: your current provider or route is unstable, unmaintained, or outdated.

Even high-profile platforms can struggle with congestion, poor proxy configurations, or unsupported feature sets.

That’s where Voyced makes a difference:

✅ Why switch to Voyced?

• A-Z Global Call Termination
  Call anywhere, reliably. All routes are Premium Plus quality, no budget routing, no guesswork.

• Virtual numbers in 165+ countries
  Set up local presence where your clients are. All inbound flows fully managed.

• Hosted IPPBX included
  No need to maintain your own servers. We include our enterprise-grade platform for free with almost all solutions.

• Standards-based SIP with redundancy
  TLS/SRTP, geographic failover, and clear SIP response handling, as it should be.

• Expert troubleshooting
  If you do hit a 5xx, we help trace the issue, we don't leave you in the dark.

Stable SIP shouldn’t be a gamble

If you’re still seeing 503, 500, 502, or 504 errors regularly, it’s time to upgrade.

✅ Talk to Voyced

let’s get your calls running cleanly, globally.

Last updated: 01/04/2025

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