6. Check if Your Internet Cable Is Plugged Into the Correct Port on Your Phone
Most IP phones have two network ports:
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LAN or INTERNET – This is where the cable from your modem or router should go.
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PC or COMPUTER – This is only to connect your computer, after the phone has received the internet signal.
If the internet cable is accidentally plugged into the PC/Computer port, your phone won’t be able to connect — and you won’t be able to make or receive calls.
✅ What to do:
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Check the back of your phone.
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Make sure the cable from your modem/router is in the LAN/INTERNET port.
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Restart the phone.
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Test to see if the problem is resolved.
Last updated: 01/04/2025
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