Hosted IPPBX Setup & Maintenance help
Our Hosted IPPBX system is designed for easy self-management, but we understand that time can be tight. If you find yourself needing a hand, we're here to help. Check out our one-time and monthly support options.
Basic set up/Adjusting of Abbreviated dialing on 1 Client account.
This covers
- Maximum 10 assigned Extensions (per line; info on 1 Abbreviated number)
- All info is used as given
We strive to process these requests within 1 working day.
Setting/Adjusting up Call Forwarding on 1 number/account.
This covers
- Maximum 3 forwarding rules
- All info is used as given
We strive to process these requests within 1 working day.
Basic set up/Adjusting of 1 Call queue on 1 Client account.
This covers
- 1 Call queue
- Maximum 1 assigned Huntgroup
(if not set yet, do so beforehand or
let us do this by ordering the Setup product for that as well)
- All info is used as given
We strive to process these requests within 1 working day.
Basic set up/Adjusting Extensions on 1 Client account.
This covers
- Maximum 5 Extensions
- All info is used as given
We strive to process these requests within 1 working day.
Basic set up/Adjusting of 1 Huntgroup on 1 Client account.
This covers
- 1 Huntgroup
- Maximum 5 assigned Extensions
(if not set yet, do so beforehand or
let us do this by ordering the Setup product for that as well)
- All info is used as given
We strive to process these requests within 1 working day.
We will set up/adjust 1 simple, 1 level IVR menu (such as Office hours, for example).
You need to supply
- 4 sound files. 1 for each of the following; 'Company greeting', 'Menu', 'Timeout' and 'On unavailable selection'
- A tree structure of what needs to happen when 1 through 9 (max) are pressed and the action it should do
- When the menu should be available, always or which select days, times, etc.
Actions to choose from
a) Do nothing
b) Transfer
c) Transfer to E.164 number
(recommended for all transfers outside our system)
d) Prompt for extension #
e) Dial Extension Directly
f) To Call Queue
g) To other Menu
h) Disconnect call
We strive to process these requests within 1 - 2 working day.
If you want us to create the scripts and/or sound files with professional voice actors, please get in touch with us for a quote.
Basic set up/Adjusting of 1 Music on Hold instance on 1 Client account.
This covers
- Uploading and making active of 1 new 'Music on Hold' sound file
(make sure you have the legal right to use the sound file for this purpose!)
- All info is used as given
We strive to process these requests within 1 working day.
Maintenance plan 1 covers up to £240 of work each month (a saving of more than 6%).
This can be either the predefined services in 'Setup help' or part of custom quoted Setup help services.
This is a monthly renewing service and is on a yearly contract.
Maintenance plan 2 covers up to £600 of work each month (a saving of more than 13%).
This can be either the predefined services in 'Setup help' or part of custom quoted Setup help services.
This is a monthly renewing service and is on a yearly contract.
Maintenance plan 2 covers up to £1140 of work each month (a saving of more than 15%).
This can be either the predefined services in 'Setup help' or part of custom quoted Setup help services.
This is a monthly renewing service and is on a yearly contract.
If you can't figure out how to set certain things up and/or want us to set it up for you, you can request a quote for it here.
There are a few small, standard configurations that can be bought as is here too, check if that will cover the whole of your request as that will be even quicker.
