Voir les articles sélectionnés 'troubleshooting'
3. Have the problems started after updating firmware or replacing / adding devices?
3. Did the Issue Start After a Change or Update? If your phones started having problems after a...
5. Check if your phone is set to Forwarding5. Check if Your Phone is Set to Forwarding Are your calls not reaching your phone? It’s...
6. Check if your Internet connection is plugged in to the right network socket on your phone.6. Check if Your Internet Cable Is Plugged Into the Correct Port on Your Phone Most IP phones...
Capturing local VoIP data stream / Capture a TCP traceHave we asked you to send a capture or call trace? Sometimes, we need a bit more detail to help...
User Agent says “registered” even if my username or password are incorrectYou may notice that your SIP device or softphone (User Agent) shows “registered” — even when your...
User Agent says “registered” but I get an audio message telling me that the account is invalid?If your device (User Agent) shows “registered” but you hear a message like “This account does not...
Troubleshooting Outbound fax with an ATAGood to know Faxing over VoIP, especially outbound, is known to be tricky, particularly when...
