A Toll-Free or FreePhone DID is a special type of business telephone number where the caller doesn’t pay for the call, the receiving party (you) covers the cost instead.
These numbers are ideal for:
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Customer service lines
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Sales or enquiry hotlines
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National support numbers
They are usually only reachable from within the country they are issued in and are often found in ranges like 0800, 0855, etc. (but this varies by country and local telecom rules).
Inbound Calling, What’s included?
Each Toll-Free DID includes 10 inbound tracks by default.
This means up to 10 people can call you at the same time without hearing a busy tone.
If you expect more concurrent calls, you can easily add:
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✅ Additional inbound tracks in steps of 10, 50, or even 100
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This allows you to handle large call volumes, especially useful for campaigns or national numbers
You’ll see these options represented by the black and blue arrows on the left side of the image.
Outbound Calling, What’s included?
Toll-Free DIDs also include 10 outbound tracks as standard (see the black arrow and “10” at the top).
You can add more outbound capacity at any time:
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✅ Add 10, 50, or 100 extra outbound tracks depending on your needs
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Shown in orange arrows above the Hosted IPPBX in the image
This ensures that your team can place outbound calls smoothly, whether it's callbacks, campaigns, or support follow-ups.
What else can I do with this number?
Toll-Free DIDs on the Voyced platform come fully integrated into the Hosted IPPBX, which means you get access to powerful business tools:
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Voicemail
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IVR / Auto-attendant
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Call forwarding
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Call groups and queues
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Time-of-day routing
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Voicemail-to-email
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Full tracking and analytics
Everything is ready to use as soon as the number is activated.
Compatible with all your devices
You can connect your Toll-Free number to:
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IP phones
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Softphones on smartphones, tablets, or desktops
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Traditional phones via VoIP ATA
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Your own PBX or IPPBX
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Video and phone conferencing solutions
The Hosted IPPBX routes everything securely, with professional-grade call quality.
Overview: What’s included with a Toll-Free DID?
| Feature | Included | Expandable? |
|---|---|---|
| 10 Inbound Tracks | ✅ Yes | ✅ Up to 100+ more |
| 10 Outbound Tracks | ✅ Yes | ✅ Add 10, 50, 100+ |
| Voicemail, IVR, routing | ✅ Yes | ✅ Fully configurable |
| Usable across devices | ✅ Yes | ✅ Fully supported |
✅ Ready to order your Toll-Free / FreePhone DID?
Let your clients reach you for free, set up your number today:
Order Now
Have questions about inbound track sizes or high-volume use?
We’re happy to help you configure the right solution.
Last updated: 01/04/2025
© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered.
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what (legal) requirements there may be and they need to comply with when registering Services and/or DIDs with Voyced.
