The multiple pickup groups functionality allows phone lines in the same Cloud PBX/IP Centrex environment to be grouped so that phone line owners within the group may answer each other’s calls by merely dialing a Group Pickup Prefix on their phones.
Let’s assume that there are two offices working with shared secretarial services.
First you must enable a Group Pickup feature, then configure two huntgroups and lastly configure the pickup groups within them:
1. Go to the Incoming Calls page:
Enable the Group Pickup feature
In the Group Pickup Prefix field specify *77.
2. Go to the Cloud PBX/IP Centrex tab.
3. On the Huntgroups page of the Cloud PBX/IP Centrex tab add two huntgroups (for how to add huntgroups, see the section titled Huntgroups):
- To the first huntgroup 88 (e.g. Sales Department) add the required extensions: 222, 333 and the secretary’s 999 extension.
Define huntgroup 88 as primary for extensions 222 and 333. Make sure the Call Pickup Allowed feature is enabled for the huntgroup. - To the second huntgroup 99 (e.g. Support Department) add extensions 444, 555 and the secretary’s 999 extension.
Define huntgroup 99 as primary for all these extensions – 444, 555 and 999. Make sure the Call Pickup Allowed feature is enabled for the huntgroup.
With these settings the following scenario is possible:
There is an incoming call to extension 444.
The secretary (extension 999) can dial *7788 to pick up the call (because 444 is in their non-primary group, thus *77 won’t work.
They have to dial the group pickup prefix and the number of huntgroup).
To pick up an incoming call to the extension 222 the secretary can dial *77 because extension 222 is in their primary group.
Last updated: 01/01/2024
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