Knowledgebase

Country specific information

Try and get all the required documentation as .pdf please (or as scans if you can't create pdf's) as this needs to be sent to the local authorities for verification and acceptance.
(regretfully we can not accept web links to verify)
You will receive a special upload link by mail when we need paperwork.


The following information is based on the assumption that you have already completed the Customer Verification process correctly.
If you have not done so please make sure you do so before starting the verification process for a specific number.
If the above link doesn't work, see: https://www.voyced.eu/clients/knowledgebase/265/Customer-verification.html

Standard DID/Telephone number & Elastic Pool solutions

Local DID Registration, Restrictions and Limitations:
- Company name, the name of authorised company representative and contact phone numbers
- Your Company registration certificate registered in Germany (HRB / Handelsregisterauszug). If it is have a branch office you also need to have it registered official in Germany
- Current Address in the ordered DID's country (must be from the same telephone code area as the DID ordered)
- Proof of that address (a copy of utility bill no older than 6 months and/or bank statement with the correct name and address on it, you may blank out the financials)
- Copy of Passport (all relevant pages if more than 1) or National ID card (both sides) of an authorised company representative

Take note:

National DID Registration, Restrictions and Limitations:
- Company name, the name of authorised company representative and contact phone numbers
- Your Company registration certificate registered in Germany (HRB / Handelsregisterauszug). If it is have a branch office you also need to have it registered official in Germany
- Current Address in the ordered DID's country
- Proof of that address (a copy of utility bill no older than 6 months and/or bank statement with the correct name and address on it, you may blank out the financials)
- Copy of Passport (all relevant pages if more than 1) or National ID card (both sides) of an authorised company representative

Not available at this time and until further notice: Mobile VoIP numbers solutions

Mobile VoIP DID Registration, Restrictions and Limitations:
- A description of the service that will be provided on the number must be presented.
- The website linked to the content and/or content provider must be delivered before numbers can be allocated.

TollFree/Freephone solutions

TollFree DID Registration, Restrictions and Limitations:
- Company name, the name of authorised company representative and contact phone numbers
- Your Company registration certificate 
- Current Address in the ordered DID's country
- Proof of that address (a copy of utility bill no older than of 6 months and/or bank statement with the correct name and address on it, you may blank out the financials)
- Copy of Passport (all relevant pages if more than 1) or National ID card (both sides) of an authorised company representative

- Mandate for allocation required.
Details to be provided:
- Which service will be provided with the German freephone number?
- How will customers be informed about the assigned German freephone number? Via directory listing?
- Will websites be used to publish the freephone numbers? If yes, which websites will be used and who is the operator of those websites?

Universal International FreePhone number (UIFN) solutions

UIFN DID Registration, Restrictions and Limitations:
This will often be the same as for TollFree/FreePhone DID registration.
If other information is needed this will be indicated in the Quote.

Voyced Internal number solutions

Voyced Internal DIDs, Restrictions and Limitations:
- No additional requirements, apart from our standard Customer Verification, needed at this time.

Take note:

In all situations:
- If T38 support is required, please verify this before ordering.
- If the intended use is for calling card services, please verify if this is allowed before ordering.
- If the above requirements indicate that you need a local presence and you really can't supply one, not even an employee or trusted 3rd person, you can send a 'Possible Local Presence' request to sales@voyced.eu and perhaps we can help you with this by adding an extra service to your order.

- For Geographic and National numbers, the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge, the amount of the charge and the estimated waiting time shall be announced to the calling party.
- Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by Voyced upon a 5 days' notice period due to scarcity of number resourcing within the range in operation.

Last updated: 01/11/2021

© Voyced
All information provided is copyrighted and purely informative in nature. It is maintained by Voyced with the greatest of care using reliable sources only.
Given the fast evolution of the telecom sector, Voyced does not offer any guarantee about the accuracy and completeness of the information offered. 
We explicitly do not give anyone permission to use this information in any other way than to inform themselves about what requirements there may be and they need to comply with when registering DIDs with Voyced.