20170619: Planned maintenance of the Call Recording services

Dear Customer, We would like you to know about the following planned maintenance session. Service Affected: Migration of Hardware and network switching upgradeImpact: Major Impact for CH DIDsStart Date: Monday, 19th June 2017, 01:00 AM (GMT)End Date: Monday, 19th June 2017, 04:00 AM  (GMT)Status Report: Service StatusDescription:Whilst ... Read More »

15th Jun 2017
20170520: Planned maintenance of the Swiss location

Dear Customer, We would like you to know about the following planned maintenance session. Service Affected: Hardware and network upgrade of our Swiss location in Zurich, SwitzerlandImpact: Major Impact for CH DIDsStart Date: Saturday, 20th May 2017, 11:00 PM (GMT)End Date: Sunday, 21th May 2017, 03:00 AM (GMT)Status Report: Service ... Read More »

4th May 2017
20170507: Upgrade of the Voyced platform to v5.5. Step 2

This step is moved from the 5th of June 2016 to the currently displayed date.We are going to upgrade the Voyced platform to the next stable version.In order to improve the upgrade procedure and reduce risk, the upgrade process consists of two parts that will be performed in 2 successive off-peak periods. Service Affected: Step 2 ... Read More »

21st Mar 2017
20170506: Upgrade of the Voyced platform to v5.5. Step 1

We are going to upgrade the Voyced platform to the next stable version.In order to improve the upgrade procedure and reduce risk, the upgrade process now consists of two parts that will be performed in 2 successive off-peak periods. Service Affected: Step 1 involves  update the Configuration Server and reboot to the new release update the ... Read More »

21st Mar 2017