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Remote Support for 1 VoIP telephone device (pre-authorised). Ordering + Deposit payment.

Only available when the support issue has already been discussed with us and we advised/offered you this option.


Fee for clients who do not have a valid support contract. The rate is £80 per hour in increments of 15 minutes minimum and the deposit that this product carries will be deducted from the time to be invoiced. This option is for 1 VoIP device and only for supported brands/models.


This option will require you to download a piece of support software on a computer in the same network (segment) as the device that needs to be supported. Just before the planned Support Session you need to send us the unique and temporary code that the support software creates. With this code we can then connect to that computer and once we try to connect you will have to allow us to do so. Once the session is over, the connection will be severed and we can not re-establish the connection until we go through these same steps again. You give us express permission to take these actions and we will do our utmost to help you as best, quickly and smoothly as we can.

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