Dear Clients,
This is the planning of the rescheduled upgrade of the Voyced Hosted IPPBX platform to the next stable version, V6.0, over the weekend of March 22nd - 24th 2019.
Service Affected:
As always, any upgrade will be testedvery extensively in our testing environment before actual implementation so that the upgrade on the live systems should go through quickly and without a flaw.
The upgrade itself is separated into two parts spread over two overnight maintenance windows and we'll create separate announcements for these steps as pre-tests have passed correctly, we get nearer the time and plannings are set.
Impact: Major Impact.
Anticipated total downtime: 8-10 hours spread over the various geographic locations (3-4 hours on each geo-site, starting with the redundant sites)
Start Date: Saturday, 23rd of March 2019, 10:00 PM (UTC)
End Date: Sunday, 24th of March 2019, 09:00 PM (UTC)
Status Report: Service Status
Description
The DB of a given site will be updated during the window, followed by a reboot into the new partition, followed by application of the fresh configuration.
The main downtime occurs during the Database update.
The servers will be rebooted several times.
During the Database update and server reboots, Hosted IPPBX and SIP services will be down.
The downtime for this second part of the upgrade can take up to 4 hours.
SIP servers will be prioritised to minimise downtime on calls and previous experience learns us that this will be quite minimal.
Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We thank you for your patience and understanding and apologise for the inconvenience that this essential maintenance work may cause.
If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Timeline for this step:
Following the above announcement, here is the confirmed timescale of events for the 9th of March, Step 2 update to v6.0.
To be as clear as possible we feel the need to separate stage 2 into two distinct parts, as detailed below, so that everyone knows what to expect.
If you have not adjusted your device's settings to the Geographic redundant version yet, you will perceive downtime during Part 2 so please adjust your settings now!
If you have set your device's settings to use the Geographic redundant settings you should not have any downtime as the various Geographic locations will take over once a service goes down on the other site9s).
More information about these settings are available here: Basic Setup Instructions
Part 1 (Main Site)
Start Date: Saturday, 23rd of March 2019, 11:00 PM (UTC)
End Date: Sunday, 24th of March 2019, approximately* 07:00 AM (UTC)
Service Affected: Anticipated total downtime: 3-4 hours. The Hosted IPPBX environment may be unavailable for the duration of maintenance.
Part 2 (Geographically Redundant Sites)
Start Date: Sunday, 124th of March 2019, 10:00 AM (UTC)
End Date: Sunday, 124th of March 2019, approximately* 09:00 PM (UTC)
Service Affected: Anticipated total downtime: 3-4 hours. The Hosted IPPBX environment may be unavailable for the duration of maintenance.
* All attempts are made to keep the maintenance window and downtime to an absolute minimum in all instances.
In anticipation of any possible issues after updating the main site, we set a larger maintenance window between Stage 2-1 and 2-2.
This will allow our technical staff and the supplier of the base IPPBX software to jointly investigate and resolve any service affecting issues before continuing.
This will help to keep issue resolve time to an absolute minimum again.
Update:
The 1st part of this update has been completed but we have seen some issues which we are attending to now, together with PortaOne, the supplier of the base system of our solutions.
If you come across any issue, please start a ticket and let us know what is or isn't happening and as much relevant information as possible.
These tickets will be tended to asap and will be handled whilst the rest of the team handles the more generic issues.
Update 2:
In spite of the issues faced in the UK update, it is necessary to persevere and complete the NL update.
The schedule for this has been amended (with revised timings) and is outlined below;
Part 2 (Geographic Sites)
24th March 2019 07:30 PM to the 25th of March 06:00 AM (UTC) (approx.)
Expected total downtime; around 6 hours
Redundant sites unavailable for the duration of maintenance, the Main entry point is operational.
Note that this will not impair the debugging of any other possible issues that have been detected.
Update 3:
We have now completed the final steps of this major upgrade as well and all seems to be well.
There are a few internal, small issues to resolve but you, our clients, should not notice these or be affected by them.
If you come across any issue, please start a ticket and let us know what is or isn't happening and as much relevant information as possible.
These tickets will be tended to asap and will be handled whilst the rest of the team handles the more generic issues.
Sunday, March 17, 2019
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