This step is moved from the 5th of June 2016 to the currently displayed date.
We are going to upgrade the Voyced platform to the next stable version.
In order to improve the upgrade procedure and reduce risk, the upgrade process consists of two parts that will be performed in 2 successive off-peak periods.
Service Affected: Step 2 involves
- update the Database (during this period all services will be stopped)
- permanently reboot to the new partition
- apply the new configuration
Impact: Major Impact
Start Date: Sunday, 7th of May 2017, 01:00 AM (GMT+1)
End Date: Sunday, 7th of May 2017, 06:00 AM (GMT+1). We will, however, strive to keep this as short as possible.
Status Report: Service Status
Description:
The main downtime occurs during the Database update as the servers will be rebooted several times.
During the Database update and server reboots, Hosted IPPBX and SIP services will be down.
The downtime for this second part of the upgrade can take up to 4 hours, but SIP servers will be prioritised to minimise downtime on calls.
Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We thank you for your patience and understanding and apologise for the inconvenience that this may cause. If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Update:
As we are preparing for the updates, we have come to the conclusion that we need to push the date forward a little bit to iron out some possible issues beforehand.
Terça-feira, Março 21, 2017
