Dear Clients,
We are going to upgrade the Voyced platform to the next stable version, V5.5 over the weekend of May 20th and 21st 2017.
Description:
Any upgrade will be tested very extensively in our testing environment before actual implementation so that the upgrade on the live systems should go through quickly and without a flaw. Most of the work will be done without any significant impact on the live systems, but to apply certain changes reboots might be necessary. Reboots can cause up to 10 minutes of downtime.
Once we get closer to the actual upgrade dates we will know better what the impact will or might be, what steps will be implemented on what dates and in what times slots.
We will update this announcement as we go along.
We thank you for your patience and understanding and apologise for the inconvenience that this may cause. If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Update:
As we are preparing for the updates, we have come to the conclusion that we need to push the date forward a little bit to iron out some possible issues beforehand.
Both the Step 1 and Step 2 dates have been adjusted and now show the correct, planned dates for their implementation again.
We will adjust the dates according to when we feel it is the best and most reliable time to make these big changes.
Update:
We have now received the 'all clear' and have moved the upgrade date forward as displayed in the respective announcements.
Service Affected: Step 1 involves
- update the Configuration Server and reboot to the new release
- update the rest of the Servers and test reboot to the new partition and the reverse
Impact: Major Impact
Start Date: t.b.a.
End Date: t.b.a.
Status Report: Service Status
Description:
This stage requires the minimum of downtime and will allow us to check that the update to the new release is successfully performed and to determine if there are any network issues. Reboots can cause up to 10 minutes of downtime.
Service Affected: Step 2 involves
- update the Database (during this period all services will be stopped)
- permanently reboot to the new partition
- apply the new configuration
Impact: Major Impact
Start Date: t.b.a.
End Date: t.b.a.
Status Report: Service Status
Description:
The main downtime occurs during the Database update. The servers will be rebooted several times. During the Database update and server reboots, Hosted IPPBX and SIP services will be down. The downtime for this second part of the upgrade can take up to 4 hours. SIP servers will be prioritised to minimise downtime on calls. Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kind Regards
Voyced Tech team
Dienstag, März 21, 2017
