Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Our website and the Clientarea
Impact: Major Impact
Start Date: Monday, 2nd of September 2024, 09:45 AM (GMT)
End Date: Ongoing still
Status Report: Service Status
Description:
Today you may have experienced a degradation of performance, or possibly even unavailability, in the webcluster that runs our commercial website and the Clientarea.
Our internet/hostingproviders are investigating and are trying to pinpoint and get this issue solved asap.
Note that our email support and telephony is uninterrupted and works as expected.
All Hosted IPPBX environments are unaffected by this and all VoIP traffic continues to receive and terminate all calls as expected.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 1:
Our engineers have liaised with our internet and upstream providers as that is where the issue seems to be.
They are working tirelessly to location the source of the problem so it can be solved.
Update 2:
We see some services coming back online but other are not yet back.
All efforts are geared to getting to his solved asap and getting all services back online asap.
Update 3:
We've just been updated by our providers that all should be well again.
Upon inspection, all does indeed seem to be online and running as expected again.
We'll investigate further but al seems well.
If you send us a mail to start a ticket, this should still arrive, with a possible delay, but feel free to send it again otherwise.
Monday, September 2, 2024
