Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Possible issue with Inbound calls
Impact: Severe Impact
Start Date: Monday, 4th of September 2023, 08:42 AM (BST)
End Date: Monday, 4th of September 2023, 09:45 AM (BST)
Status Report: Service Status
Status: Ongoing, under investigation
Description:
We’re seeing possible issues with Inbound calls not being processed properly for some numbers and therefore not reaching the client.
We're investigating what is happening and how to solve it asap.
Outbound calls and any other services are unaffected.
Our apologies for the inconvenience this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
the Voyced Technical team
Update 09:45:
Our tech team has found the issue and has corrected it, so all should be well again.
We're testing further to make sure all is indeed well again and will give further updates here.
Update 10:05:
Upon monitoring the numbers we knew to be affected by this issue, we now see all those numbers workign perfectly again and calls coming in as expected.
We'll keep monitoring the situation but we are confident that the issue has been tackled.
Again, apologies for any inconvenience this may have cuased.
Wednesday, January 10, 2024
