Dear Customer,
We would like you to know about the following planned maintenance window.
Service Affected: Planned maintenance to apply new configurations and settings in our Hosted IPPBX platform in preparation of EU to EU and non-EU to EU call rate differentation.
Impact: No impact on services expected
Start Date: Sunday, 19th of November 2023, 23:30 AM (UTC)
Start Date: Monday, 20th of November 2023, 00:30 AM (UTC) or much earlier if all goes well
Status Report: Service Status
Description:
I hope this message finds you well.
We wanted to inform you about an upcoming maintenance window and the significant enhancements it will bring to our services.
Why This Update?
We are embarking on a crucial update to implement call rate differentiation – a change that has been in the planning stages for quite some time. This differentiation will affect rates for calls made from local to local, within the EU, and from non-EU to EU locations.
What We Have Done So Far
The initial phase of this project involved extensive testing and refinement in our test systems. We are now ready to integrate this new, efficient processing logic into our live systems. This integration is a vital step in preparing for the full rollout of this new functionality.
Immediate Benefits
Initially, this update will introduce distinct rates for EU to EU and non-EU to EU traffic. We are expecting a notable reduction in costs for EU to EU calls, all while maintaining our commitment to the highest quality service. The great news is that this change requires no action on your part. Our system will automatically identify calls eligible for the EU to EU rate and bill accordingly.
What Comes Next
Our next step involves making both rate structures easily accessible and understandable on our website. We're already working on this and, as always, we value your input and suggestions.
Your Role
For now, there's nothing you need to do. Initially, there won't be any noticeable changes. We will conduct further comprehensive testing to ensure everything runs smoothly. Once we're confident in the system's performance, we'll implement this change across the board.
We believe these updates will significantly enhance your experience with us, offering more flexibility and cost-effectiveness in your communications.
Thank you for your continued trust in our services.
We'll keep you updated every step of the way and are here to answer any questions you may have.
Kindest Regards
Hein Kuenen
General manager
& the whole Voyced team
Friday, November 10, 2023
