Dear Customer,
We would like you to know about the following planned outage.
Service Affected: Our Clientarea server
Impact: Major Impact
Start Date: Saturday, 6th of January 2018, 03:00 PM (BST)
End Date: Saturday, 6th of January 2018, 08:00 PM (BST) or much earlier if all goes well
Status Report: Service Status
Description:
As some major and critical security issues have been found and made public in the recent week we have decided to start this Emergency maintenance session at the first available time slot that won't interfere with our busier periods, which is this afternoon.
Our client area server will be undergoing some emergency maintenance, security patches and updates of its core as we move to a new version to get our security to an even higher level, iron out some found that we found along the way, get us ready for the possibility to add new functionality in the future much more easily.
This means that only the Clientarea interface and related services won't always be available.
All other (Hosted) services will continue to work as usual.
We will do our utmost to keep the downtime to a minimum but we would advise you to not use the Clientarea at all during this maintenance window make sure that any change you make whilst an update or upgrade is running won't get lost.
Our email and telephony will work and of course, our Hosted IPPBX is unaffected by this so all VoIP traffic will go through and continue to receive and terminate all calls as expected.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 16.58
All is done and all seems to be back online and working perfectly.
If you do run into any unexpected behaviour, do let us know, but we are confident that all is well.
Thank you for your patience and understanding
Saturday, January 6, 2018
