Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Possible issue with the availability of the Hosted IPPBX which may affect the web interface and the UM functions.
Impact: Unknown Impact
Start Date: Thursday, 20th of May 2021, 10:40 AM (BST)
End Date: Thursday, 20th of May 2021, 10:48 AM (BST)
Status Report: Service Status
Status: Solved
Description:
We are seeing that some clients may be experiencing some delays or issues reaching the web interface of the Hosted environment and/or some UM functions not working as expected
Our engineers are investigating what may be causing this and taking all steps necessary to solve any issues a.s.a.p.
We can see that all calls are going through as normal.
Our apologies for the inconvenience this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
the Voyced Technical team
Update 10:49 AM:
Restarting several affected services brought all services back to peak performance.
We are now going to further investigate why this happened so we can take precautionary measures.
Again, we apologise for any inconvenience.
Thursday, May 20, 2021
