Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Possible issue with phones registering to our Hosted IPPBX in 1 geographic location.
Impact: Unknown Impact
Start Date: Thursday, 14th of May 2020, 12:40 PM (BST)
End Date: Thursday, 14th of May 2020, 12:40 PM (BST)
Status Report: Service Status
Status: Solved
Description:
A small, 20 seconds, glitch in 1 geographic location may have caused some phones to lose registration or not set up a new registration.
Our monitoring tools picked up this issue immediately but before we could log in and check, all services were already perfectly up and running again.
We are now investigating the reasons for the issue and will update you further if needed.
We apologise for the inconvenience this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
the Voyced Technical team
Thursday, May 14, 2020
