Dear Clients,
Update 8th of March 2019:
At the request of the manufacturer of the solution that is at the heart of the Voyced Hosted solutions, we have had to decide to postpone the V6.0 Upgrade Weekend.
Although both PortaOne and we have allocated extra personnel and efforts to make sure the upgrade would go through smoothly, they have come across some potential issues which they feel they need to tackle first.
We will, therefore, reschedule the V6.0 Upgrade Weekend to be in a few weeks.
The weekend of the 22nd through to the 24th of March seems to be most likely at this time.
We want to get this upgrade correct and completed as soon as possible as this will also influence the planning of the follow-up upgrades that are already planned in the next month(s) or so.
Our apologies for any inconvenience this may cause and for this late announcement but we feel that reliability, quality and maximum presence are most important.
As soon as the planning has been completed and set we will create new announcements of this so that you will be notified again.
We thank you for your patience and understanding and apologise for the inconvenience that this essential maintenance work may cause.
If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Previous announcement:
We are going to upgrade the Voyced Hosted IPPBX platform to the next stable version, V6.0, over the weekend of March 8th - 10st 2019.
Service Affected:
As always, any upgrade will be tested very extensively in our testing environment before actual implementation so that the upgrade on the live systems should go through quickly and without a flaw.
The upgrade itself is separated into two parts spread over two overnight maintenance windows and we'll create separate announcements for these steps as pre-tests have passed correctly, we get nearer the time and plannings are set.
Impact: Major Impact.
Anticipated total downtime: 8-10 hours spread over the various geographic locations (3-4 hours on each geo-site, starting with the redundant sites)
Start Date: Saturday, 9th of March 2019, 10:00 PM (UTC) / 11:00 PM (CET)
End Date: Sunday, 10th of March 2019, 08:00 PM (UTC) / 09:00 PM (CET)
Status Report: Service Status
Description
The DB of a given site will be updated during the window, followed by a reboot into the new partition, followed by application of the fresh configuration.
The main downtime occurs during the Database update.
The servers will be rebooted several times.
During the Database update and server reboots, Hosted IPPBX and SIP services will be down.
The downtime for this second part of the upgrade can take up to 4 hours.
SIP servers will be prioritised to minimise downtime on calls and previous experience learns us that this will be quite minimal.
Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We thank you for your patience and understanding and apologise for the inconvenience that this essential maintenance work may cause.
If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Update:
Following the above announcement, here is the confirmed timescale of events for the 9th of March, Step 2 update to v6.0.
To be as clear as possible we feel the need to separate stage 2 into two distinct parts, as detailed below, so that everyone knows what to expect.
If you have not adjusted your device's settings to the Geographic redundant version yet, you will perceive downtime during Part 2 so please adjust your settings now!
If you have set your device's settings to use the Geographic redundant settings you should not have any downtime as the various Geographic locations will take over once a service goes down on the other site9s).
More information about these settings are available here: Basic Setup Instructions
Part 1 (Main Site)
Start Date: Saturday, 9th of March 2019, 11:00 PM (UTC)
End Date: Sunday, 10th of March 2019, approximately* 07:00 AM (UTC)
Service Affected: Anticipated total downtime: 3-4 hours. The Hosted IPPBX environment may be unavailable for the duration of maintenance.
Part 2 (Geographically Redundant Sites)
Start Date: Sunday, 10th of March 2019, 10:00 AM (UTC)
End Date: Sunday, 10th of March 2019, approximately* 09:00 PM (UTC)
Service Affected: Anticipated total downtime: 3-4 hours. The Hosted IPPBX environment may be unavailable for the duration of maintenance.
* All attempts are made to keep the maintenance window and downtime to an absolute minimum in all instances.
However, in anticipation of any possible issues after updating the main site, we set a larger maintenance window between Stage 2-1 and 2-2.
This will allow our technical staff and the supplier of the base IPPBX software to jointly investigate and resolve any service affecting issues before continuing.
This will help to keep issue resolve time to an absolute minimum again.
Thursday, February 14, 2019
