Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Clientarea
Impact: Minor Impact
Start Date: Wednesday, 1st of August 2018, 09:00 AM (GMT)
End Date: t.b.a.
Status Report: Service Status
Description:
It has been brought to our attention that some, but not all, clients have a 'loading' issue on some of the pages in the Clientarea.
This seems to be caused by new additions to the system that have been implemented by the development team and they are now investigating what may be causing this as to fix this asap.
We will update this announcement with the progress.
All telephony and IPPBX services are running perfectly so there is no impact on the normal use of your phone systems.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update
09:20
The development team has found the issue and have removed the troublesome code.
Testing shows that this should solve the issue, you may need to clear your cache if it doesn't solve it straight away.
Please let us know if you are still having the loading issue after that, with the browser and system that you are using, so we can further investigate if needed.
Wednesday, August 1, 2018
