Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Clientarea
Impact: Major Impact
Start Date: Friday, 13th of July 2018, 7:35 PM (GMT)
End Date: Friday, 13th of July 2018, 7:45 PM (GMT)
Status Report: Service Status
Description:
This afternoon, during some software and security updates, an incompatibility between certain software components was discovered which took the graphical part of our Cleintarea offline.
Our engineers noticed this almost immediately and rolled back the updates.
This brought the Clientarea back online as it should be.
We will further investigate what caused the error and will make sure this is solved before we implement the updates that should have been done today.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Friday, July 13, 2018
