Dear Customer,
We would like you to know about the following unplanned high impact maintenance.
Service Affected: Clientarea and possibly the website
Impact: Minor Impact
Start Date: Monday, 11th of June 2018, 11:45 AM (GMT)
End Date: Monday, 11th of June 2018, 12:15 AM (GMT)
Status Report: Service Status
Description:
With some regular maintenance work on the Clientarea and website, you may have experience either or both to have become unresponsive a few times.
This was due to some very intense database cluster optimisation that was taking place and for which we hadn't anticipated the impact to be as high it was as we would have done it in during a nightly maintenance window in that case.
All the work has been completed perfectly through the website and Clienatarea should now benefit from a much quicker response.
Again, we apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Monday, June 11, 2018
