We are going to upgrade the Voyced platform to the next stable version.
In order to improve the upgrade procedure and reduce risk, the upgrade process now consists of two parts that will be performed in 2 successive off-peak periods.
Service Affected: Step 1 involves
- update the Configuration Server and reboot to the new release
- update the rest of the Servers and test reboot to the new partition and the reverse
Impact: Major Impact
Start Date: Friday, 3rd of June 2016, 09:00 PM (GMT+1)
End Date: Saturday, 4th of June 2016, 04:00 AM (GMT+1). We will, however, strive to keep this as short as possible.
Status Report: Service Status
Description:
This stage requires the minimum of downtime and will allow us to check that the update to the new release is successfully performed and to determine if there are any network issues.
Reboots can cause up to 10 minutes of downtime and these will only occur between 01:00 and 04:00 on the 7th of May.
We thank you for your patience and understanding and apologise for the inconvenience that this may cause. If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Update 03-06-2016 @ 6:00 pm:
The first part of the upgrade will commence as scheduled tonight.
However, we have decided that it is safer to postpone the second part of the upgrade from 5th of June to 11th of June.
This is due to a (large) number of conflicts found during our pre-upgrade preparations.
Moving the Step 2 to a later date will give us an extra week of testing and fixing configuration conflicts as we will not go forward with the next step until we are confident that it will have minimal impact on our clients and usage of the system.
Friday, May 20, 2016
