Dear Clients,
We are going to upgrade the Voyced platform to the next stable version in the weekend of the 9th / 10th / 11th of October 2015.
Description:
This upgrade will be tested very extensively in our testing environment before actual implementation so that the upgrade on the live systems should go through quickly and without a flaw. Most of the work will be done without any significant impact on the live systems, but to apply certain changes reboots might be necessary. Reboots can cause up to 10 minutes of downtime.
Once we get closer to the actual upgrade dates we will know better what the impact will or might be, what steps will be implemented on what dates and in what times slots.
We will update this announcement as we go along.
We thank you for your patience and understanding and apologies for the inconvenience that this may cause. If there are any questions or concerns, please contact our technical support team.
Kind Regards
the Voyced Technical team
Service Affected: Step 1 involves
- update the Configuration Server and reboot to the new release
- update the rest of the Servers and test reboot to the new partition and the reverse
Impact: Major Impact
Start Date: Friday, 9th of October 2015, 09:00 PM (GMT)
End Date: Saturday, 10th of October 2015, 04:00 AM (GMT). We will however strive to keep this as short as possible.
Status Report: Service Status
Description:
This stage requires the minimum of downtime and will allow us to check that the update to the new release is successfully performed and to determine if there are any network issues. Reboots can cause up to 10 minutes of downtime and these will only occur between 01:00 and 04:00 on the 10th of October.
Service Affected: Step 2 involves
- update the Database (during this period all services will be stopped)
- permanently reboot to the new partition
- apply the new configuration
Impact: Major Impact
Start Date: Sunday, 11th of October 2015, 01:00 AM (GMT)
End Date: Sunday, 11th of October 2015, 06:00 AM (GMT). We will however strive to keep this as short as possible.
Status Report: Service Status
Description:
The main downtime occurs during the Database update. The servers will be rebooted several times. During the Database update and server reboots, Hosted IPPBX and SIP services will be down. The downtime for this second part of the upgrade can take up to 4 hours. SIP servers will be prioritised to minimise downtime on calls. Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kind Regards
Voyced Tech team
Update 08/10/2015:
Upgrade to Voyced Platform v4.5 will not be taking place this coming weekend, as planned and announced, but is rescheduled for mid to late November 2015.
Why are we moving the upgrade forward in time?
After further extensive testing, we have found that the planned upgrade might create major issues because of the fact that some internal naming schemes have changed as the solution been has moved to Oracle Enterprise Linux 7. This issue will most likely mean that the network components will automatically be renamed and therefore not come back online after the upgrade. The manufacturers Technical Department has worked closely to tackle this issue and they believe they have addressed it accordingly, but they need some more time to test and verify after which we will test and verify as well.
We will remove the other announcements regarding the upcoming upgrade and we will notify you again once a new date has been set.
Friday, September 11, 2015
