We are going to upgrade the Voyced platform to the next stable version.
In order to improve the upgrade procedure and reduce risk, the upgrade process now consists of two parts that will be performed in 2 successive off-peak periods.
Service Affected: Step 2 involves
- update the Databse (during this period all services will be stopped)
- permanently reboot to the new partition
- apply the new configuration
Impact: Major Impact
Start Date: Sunday, 8th June 2014, 01:00 AM (GMT)
End Date: Sunday, 8th June 2014, 06:00 AM (GMT). We will however strive to keep this as short as possible.
Status Report: Service Status
Description:
The main downtime occurs during the DB update. The servers will be rebooted several times. During the DB update and server reboots, web and sip services will be down. The downtime for this second part of the upgrade can take up to 4 hours. SIP servers will be prioritised to minimise down time on the calls.
Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We apologies for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kind Regards
Voyced Support team
Wednesday, May 21, 2014
