Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Our client area server
Impact: Major Impact
Start Date: Wednesday, 27th May 2015, 11:30 AM (GMT)
End Date: See updates below
Status Report: Service Status
Description:
Our client area server seemed to have run into some issues which might be related to some additional installation work we performed on this server a short while ago. Engineers have responded immediately and are working in unison in an attempt to find the problem and therefore the solution as quickly as possible.
Our IPPBX is unaffected by this so all VoIP traffic will go through and continue to terminate as expected.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 11:35 AM (GMT):
It seems an issue has arisen from a new / updated implementation relating to MySQL. Engineers are working hard to isolate the problem and take action to getting the server back on-line.
Update 11:40 AM (GMT):
Services are back on-line and the cause of the issue was found and corrected.
Update 11:50 AM (GMT):
The server is running and stable as it should.
We'll deem the issue solved and will keep a close eye on those servers for now.
Wednesday, May 27, 2015
