Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Some connectivity issues on European eSIMs only.
Impact: Severe Impact
Start Date: Friday, 19th of July 2024, 10:54 AM (BST)
End Date: Friday, 19th of July 2024, 11:18 AM (BST)
Status Report: Service Status
Status: Solved
Description:
Data Plans affected: Europe Data Plans ( single country and multi-area)
We're seeing some connectivity issues.
We're investigating what is happening and how to solve it asap.
Note that our website, email support and telephony was uninterrupted and worked as expected at all times.
All Hosted IPPBX environments were unaffected by this and all VoIP traffic continued to receive and terminate all calls as expected.
Our apologies for the inconvenience this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
the Voyced Technical team
Update 11:20:
The issues were indeed related to the Global Real-time Crowdstrike Accident and action was taken to mitigate the effects.
Within minutes all services became stable and accessible again.
All services are now up and running as usual again
Friday, July 19, 2024
