Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: one of our administration servers
Impact: Major Impact
Start Date: Saturday, 18th of April 2015, 10:30 AM (GMT)
End Date: See updates below
Status Report: Service Status
Description:
One of our website servers seems to have run into some issues.
Engineers have responded immediately and are working in unison in an attempt to find the problem and therefore the solution as quickly as possible.
We apologies for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 10:55 AM (GMT):
It seems that a software issue has occurred. Engineers are working hard to isolate the problem and take action to getting the server back on-line.
Update 11:15 AM (GMT):
The website is online, but it's not diplayed as it should be.
Update 11:20 AM (GMT):
The website is back online and is running as it should. Further investigation is being conducted to find the reason for the software failure.
Update 11:35 PM (GMT):
Further investigation has indicated that a security update on one of those a service of the website was indeed the issue.
That service has been disabled for now and we will update this is soon as possible but reliability of the website is paramount.
Saturday, April 18, 2015
