We are going to upgrade the Voyced platform to the next stable version.
In order to improve the upgrade procedure and reduce risk, the upgrade process now consists of two parts that will be performed in 2 successive off-peak periods.
Service Affected: Step 2 involves
- update the Database (during this period all services will be stopped)
- permanently reboot to the new partition
- apply the new configuration
Impact: Major Impact
Start Date: Sunday, 25th January 2015, 01:00 AM (GMT)
End Date: Sunday, 25th January 2015, 06:00 AM (GMT). We will however strive to keep this as short as possible.
Status Report: Service Status
Description:
The main downtime occurs during the Database update. The servers will be rebooted several times. During the Database update and server reboots, web and sip services will be down. The downtime for this second part of the upgrade can take up to 4 hours. SIP servers will be prioritised to minimise down time on the calls.
Since the configuration server will be updated to new release during the 1st stage, the logging features might (temporarily) be affected.
We apologies for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kind Regards
Voyced Support team
Update 01:16
We have started Stage 2 of the upgrade.
We will update you as we progress through the tasks.
Our aim is to focus first on upgrading SIP servers to minimise down-time on voice.
Update 06:06
The V4.0 upgrade and Database sync was successful.
However issues with transfering configuration to new partitions prolonged the down period.
The configuration issue is now resolved and we are back on track.
We will update you when the upgrade is complete.
Update 07:46
We have successfully applied the new configuration.
Services are up and running now.
We are going to proceed with the functionality tests.
We will inform you about update completion as soon as they are successfully completed.
If you face issues, please open support ticket with subject "Voyced V4.0 Upgrade" as V4.0 upgrade related tickets will be prioritised over other tickets to make sure the transition to V4.0 is as smooth as possible.
Update 20150129 10:00
We are currently experiencing a persistent issue with the SIP logmaster - causing SIP logs to be incomplete, or not present at all.
We are treating this as urgent, and is working with Porta's support team to get them back online which we expect will be later today.
Please note that this may lead to some delays when debugging calls though this should not stop you from opening a ticket if you're experiencing any problems.
Tuesday, January 6, 2015
