Dear Customer,
We would like you to know about the following planned maintenance window.
Service Affected: Resend of some invoices if they had failed to send at creation time
Impact: Minor impact
Start Date: Wednesday, 21th September 2022, 11:00 AM (UTC)
End Date: Thursday, 22th September 2022, 13:00 PM (UTC) or much earlier if all goes well
Status Report: Service Status
Description:
Our administration and billing team noticed that some random invoices had not automatically been sent by the system at creation time (which should be the default behaviour).
Upon investigation, it appeared that an adjusted and updated mail process created this issue.
We scaled back to the 'old' and trusted mail process and have tested this as working perfectly so all is fine again.
To make sure you do see the invoice and prevent late payment of an invoice, and therefore possibly a service in danger, we decided to send those invoices we saw as unpaid 'again' to make sure you had them.
You can also, at any time, download any of your invoices from the Clientarea, of course, but we wanted to make sure you saw the invoice before the Due Date comes up.
Any client with an automatic Credit Card payment set had no risk at all as the system perfectly processed all credit card payments anyway.
All other VoIP and (Hosted) services and the general website, Clientarea and related services will continue to work as usual.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Thursday, September 22, 2022
