Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Some Dutch numbers seem to be unreachable (at times)
Impact: Major Impact
Start Date: Friday, 9th of September 2022, 12:15 AM (GMT)
End Date: Ongoing
Status Report: Service Status
Description:
Some Dutch Geographic and National numbers seem to have reachability issues.
If your number runs into this issue it will be on Inbound calls only, Outbound calls are unaffected.
We will update you here as and when news becomes available
All Web, Mail and Hosted IPPBX environments are unaffected by this and all other VoIP traffic continued to receive and terminate all calls as expected.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 12:30 pm:
We have identified the issue as connectivity issues at a specific data centre, and are working with suppliers and data centres to solve this a.s.a.p.
Update 04:15 pm:
We've seen a temporary restoration of services already, at several points.
The technicians at the affected data centre are still hard at work restoring all services and we are in non-stop contact with them and supporting and helping them where we can.
Update 11:15 pm:
The local operator responsible for the Dutch numbers we obtain through them is still trying to get their systems sorted and back online.
We are actively pushing them as much as we can to get this done.
It is their systems that are failing therefore there is, regrettably, nothing we can do from our side to progress this any faster and/or further.
We have initiated all possible fallback scenarios.
Update:
The local operator has not been able to get their systems back online.
Fall-back scenarios have now been activated.
All clients with affected numbers have been contacted directly with a more elaborate explanation of what and why this issue is still ongoing and possible ways forward.
Several solutions have been ofered to all these affected clients and communication will be with them direct as each situation may be different.
Update:
Good news!
With some help from some amazing people with just did the impossible as we've ported all affected numbers over to a different solution and all numbers are working again already.
This process, which usually takes between 7 to 14 days has been completed in the blindingly fast time of only about 5 minutes!
I thank all in our team and all externals, including the Dutch regulator, that helped us get this sorted so quickly and you for your patience.
All should be well again but if you seem to have issues still, please do let us know asap and we'll investigate straight away.
A special team, just for this issue, is keeping a close eye on the workings and is standing by if anything does seem to be amiss still.
With kind regards and thank you for understanding.
The Voyced Team & Hein Kuenen
Friday, September 9, 2022
