Dear Customer,
We would like you to know about the following emergency maintenance window.
Service Affected: Emergency maintenance to our Clientarea and online ordering system
Impact: None, to minor impact
Start Date: Thursday, 9th February 2022, 07:00 PM (UTC)
Start Date: Thursday, 9th February 2022, 07:30 PM (UTC) or much earlier if all goes well
Status Report: Service Status
Description:
We would like to inform our clients of some necessary emergency maintenance on our Clientarea and online ordering system.
We have found that during the recent upgrade of these systems a small error has occurred in the major change to the ownership of the main accounts.
This could lead to undesired incidents with logging in, resetting passwords and applying the new 2-factor authentication.
To solve this we will disable access to the Clientarea for about a half an hour and fix the user system.
This may mean that, upon your first login attempt after that, you will have to reset your password as your known password may not work.
This is easy to do by using the 'Forgot password?' option on the log in page.
We apologise for the inconvenience but we need to make sure all accounts work perfectly and that all security policies have been applied 100% correct.
It is expected that there will be a maximum of 10 to 20 minutes of interruptions to the login and order facilities during the above maintenance window. All efforts will be made to minimise disruption.
All other VoIP and (Hosted) services, the general website and related services will continue to work as usual.
We will do our utmost to keep the downtime to a minimum.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
update:
All went well and the fixes have been completed.
Wednesday, February 9, 2022
