Dear Customer,
We would like you to know about the following changes in availability and of Sales and Support staff over the coming Holiday period en a little end of Year message.
Over the coming holiday period, starting Saturday the 21st of December, there will be less staff on call so there will some changes to our opening/support hours/options.
All essential services and maintenance will, of course, continue as normal and there is 2nd level support staff on call at all times for any situation where their expertise would be required. The 24/7 monitoring of all our systems and services will also continue as normal so service will be at its normal excellent level as you have come to, and would expect, from us.
However, webchat will only be available when there is enough staff available to cover it properly. And as we will be working with a skeleton staff it may take a little longer for non-urgent requests and enquiries to be dealt with. Therefore, we would like to ask you to possibly be a little more patient if it takes us a little longer to get to you as we will also prioritise the support requests that do come in.
2019 was another exciting and wonderful year where we have been able to welcome many new clients of all sizes and from all around the globe. This year we have again managed to add many new countries to our portfolio, new options, new services and we improved our reliability and quality and optimised even more processes and services.
We are ending the year on a high on many accounts ….
