TL;DR Your IVR does not hear the keys because tones travel in the wrong format or get mangled in the carrier chain.Standardise on RFC2833 for DTMF, keep the audio path clean, and avoid codec transcoding.Voyced trunks and Hosted IPPBX already support RFC2833 end to end. You set your phones or PBX to match and keep […]
TL;DR Uploads fill your uplink. Voice packets wait and your VoIP call quality drops.Turn on QoS or smart queue, wire key devices, and schedule heavy uploads.Voyced guides you through this on a short remote session, tunes SIP and Hosted IPPBX, and sets clean fallbacks.Want this sorted today? Get in touch today. “As soon as someone […]
TL;DR VoIP downtime costs more than just calls. It hurts trust, sales, and reputation. This guide shows how to plan for outages, stay reachable, and use Voyced tools like Follow-Me to keep your business running smoothly. Why VoIP Downtime Hurts So Much A short outage can: Lose customer calls Interrupt sales Delay support Hurt your […]
TL;DR:Two-Factor Authentication (2FA) is now a must for serious online security. We require it because it works. We recommend 2FAS for easy, secure, multi-device access. Email, SMS, or storing 2FA inside your password manager? Not supported or recommended, for good reason. Why 2FA Is Important for Every Account Security habits need to evolve. It’s no […]
Understand the basics of your business phone number TL;DR:A phone number is the full set of digits people call. The area code is just one part of it, showing the location. It’s like the postcode in an address. Sven runs a small bakery in Rotterdam.He starts selling pastries online and gets orders from Amsterdam too. […]
TL;DR Phone number rules vary by country.If you pick the wrong type or miss a local requirement, your number could be blocked or revoked. This guide shows how to stay compliant with business phone numbers globally, with examples from key countries and a link to the full list from Voyced. Why Compliance Matters Getting a […]
TL;DR Free VoIP tools can slow you down. They miss key features, lack support, and don’t scale with your growth. If your startup wants to succeed, using real business VoIP like Voyced is a smarter way to go. Why Free VoIP Fails Startups When Lisa and her co-founder launched a remote marketing agency in Lisbon, […]
TL;DR: Porting your Skype Number starts with your new VoIP provider (preferably Voyced). Request a Customer Service Record (C S R ) from Skype to avoid account detail mismatches + screenshot every relevant page in your Skype dashboard. Use the exact information from the C S R to ensure the porting form is filled out […]
The Future of Communication: Why VoIP is Transforming Business Telephony In a bustling London café, Sarah, a solopreneur, fields a client call on her laptop while responding to emails on her phone. The clarity of the call is remarkable, as though the client were seated across the table. This seamless communication isn’t magic, it’s VoIP […]
TL;DR: Why Would a Business Want to Use VoIP? VoIP cuts call costs and makes international calling affordable You can get real phone numbers in over 165 countries Teams can work from anywhere with just an internet connection Features like Hosted IPPBX and voicemail-to-email come included Solutions like Elastic Pool help manage high inbound call […]
